Job Reference: BBBH53063
Job Duration: 2 Months
Start date: ASAP
Description:
2nd Line Hardware Support
Duration: 2 Months (possible extension)
Day Rate £160 per day Inside IR35
Onsite 5 days a week in Doncaster (sometimes to Preston site) - 8-5pm - Monday to Friday
Join our dynamic ICT team as weembark on an exciting mobile refresh project. We're seeking a proactive and dynamic individual to provide temporary 2nd line support assistance. This is an excellent opportunity to work both independently and collaboratively, supporting hardware and software for Samsung Android tablets and phones using Intune.
Key Responsibilities:
* Provide basic Level 2 support, including greeting walk-in customers and logging faults.
* Troubleshoot and configure computer and mobile hardware/software.
* Offer remote support for software fault finding and resolution.
* Set up laptops for new users.
* Log cases promptly within the helpdesk system and update spreadsheets.
* Escalate problems when necessary to supervisors or other ICT departments.
* Retain ownership of incidents and monitor until resolution.
* Handle hardware shipping with DPD.
* Manage Intune device removaland compliance checks.
* Configure accounts and install software.
Additional Tasks:
* Provide backup/overflow telephone cover for ICT Helpdesk as required.
Requirements:
* Broad range of skills covering both hardware and software.
* Experience with Samsung Android tablets and phones.
* Proficiency in Intune from Excel spreadsheet.
* Strong troubleshooting skills and ability to work independently.
* Proactive, customer-focused attitude with excellent communication skills.* Ability to display a "can do" attitude at all times.
Concept is an equal opportunity employer. We encourage applicationsfrom all qualified individuals.
Industry: IT
Salary: Up to £160 per day + Inside IR35
Salary Benefits: Inside IR35
Vacancy Type: Contract
Job Skills: -
Contact Name: Cherie Weyer
Website: -
Direct Application URL: -