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Here are some of the DeskXpand must-have features that one should look for in every ecommerce & retail ticketing system that help businesses deliver better customer services. Going up against giant eCommerce businesses is nothing sort of easy. But, customer service is one of the areas where the small absolutely can crush the giants. And we can help you ace this area. DeskXpand eCommerce support portal comes with an integrated customer data management system through which you can access all of your tickets from a unified space.