Job Reference: JO0000001764
Job Duration:
Start date: ASAP
Description:
Inbound Customer Services Assistant
Cardiff
£negotiable depending on experienceOur long term client , provide retail organisations with a solution, which encompasses the procurement, stockholding and direct delivery of consumable products to retailers' head offices, stores and distribution centres globally.
Often reliedon as a single-source provider of GNFR (goods not for resale), the typical product categories that they can supply include office stationery, bespoke packaging supplies, garment hangers, visual merchandising materials, electronic office supplies, acrylicsand warehouse consumables. Value is recognised by clients through cost and time efficiencies realised, in addition to the support they receive with helping strengthen their environmental credentials.
With warehouse facilities worldwide they are trading globally with household names in the retail industry such as Superdry, Hunkemöller, JD Sports, Hugo Boss, Harrods, Abercrombie & Fitch, Dr Martens and Clarks.
Due to the winning of several new accounts, they need to strengthen the CustomerSupport team by the recruitment of an Inbound Customer Services Assistant
The Role
Working as part of a small teamyou will be the first port of call for customers answering queries such as order tracking, chasing deliveries. In turn you willliaise with departments within the business to find out the information and feed this information back to the client in a timelymanner.
The person
* Experience of working within a busy office dealing with a volume of inbound calls
* Excellent communication skills both written and verbal
* Ability to prioritise
*
In return you will be part of a business that is growing and can offer a number of career development opportunities within their business both in their Head Office in Cardiff andtheir Warehouses in Blackwood
Industry: Call Centre and Customer Service
Salary: Up to £21500 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: customer service, admin, inbound
Contact Name: Lisa Thomas
Website: -
Direct Application URL: -