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Regional Accounts Team Leader

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Salary: £27,000.00 per annum


Greater London, London

Job Advertiser

Work Wales Ltd
Registered: 18 Jun '14
Postings: 12
Followers: 0, Following: 0

Job Reference: JO0000001687

Job Duration:

Start date: ASAP

Description:

Regional Accounts Team Leader

Maesteg

£negotiable depending on experienceplus bonus



A leading global manufacturer who pride themselves in putting their customers first and continually striveto provide the best service that they can are looking for an experienced Team Leader to manage the regional accounts team who inturn support the External Sales team



The main purpose of the role will be to lead a Customer Service Team, focusing onprioritisation of workload to meet agreed deadlines and SLA's. engage and develop relationships within a given territory promoting the portfolio of products and set standards for the team to optimize opportunities



Day to day duties will include:* Assessing and allocating Team KPI's
* Reporting of department KPI's
* Managing the team's activities on a daily basis.
* Working closely and collaborating with Marketing, Technical Services, Operations and Manufacturing to coordinate and driveactivities.
* Being the point of escalation as customer liaison on behalf of the department/customer.
* Managing the team to ensure they are consistently delivering exceptional service.
* Directing and driving performance management culture within the team
* Coaching the team to improve their skills and knowledge



The person

* Previous experience within in a similar role managing a small team
* Familiar with CRM systems
* Be Customer-focused.
* Have a process driven approach towork
* Be commercially aware.
* Ambitious in seeking training and/or further development
* Excellent time management skills



In return you will receive a competitive package and the opportunity to develop a long term career within a businesswho will also invest in their staff

Industry: Call Centre and Customer Service

Salary: £27000 - £29000 per annum + plus bonus

Salary Benefits: plus bonus

Vacancy Type: Permanent

Job Skills: customer serivce, sales, team leader, supervisor

Contact Name: Lisa Thomas

Website: -

Direct Application URL: -

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Position Details

Advert Ref: #3021545
Posted: 17 Mar '23
Visits: 29