Job Reference: JO0000001365
Job Duration:
Start date: ASAP
Description:
CRM Coordinator
Swansea
£19000-£20000 Neg
The Company
This highly successful organisation provide products and services to awide range of production manufacturing and engineering companies. They represent a number of global brands and boast a solid reputation. Currently in a major growth phase and are in need of an experienced CRM Coordinator.
The Role
You will be based in the marketing department and your duties are focussed on client retention. Responsibilities include:
* Monitor Dormant Customer Report
* Conduct checks on businesses using Risk Disk and Companies House
* Update company details
* Create and send tailored email to dormant customers
* Update progress on in house system - Salesforce
* Pass sales enquiries to Sales Department
* Monitor and manage marketing leads set for sales team
* Follow up outgoing sales quotes - providing feedbackto sales team
* Monitor product delivery status - contacting customer and providing feedback
* Support direct marketing activities and campaigns
* Quick quote follow-ups by phone and email
* Customer satisfaction follow-up calls
* Work as partof wider marketing team to help promote new and existing products
Requirements
* Previous experience with client retention
* Strong customer service skills
* Quickly and accurately review, update and input all customer information into ourCRM systems
* Be able to identify business needs and cross/up sell other products or services that may be of interest
* Excellent communication skills i.e. telephone, e-mail
* Empathetic nature and professional telephone manner
* Team player, organised and efficient
In Return
The starting salary is aimed at £19000-£20000 but is negotiable for high end skills. Thecompany also have excellent benefits including Private health care after 6 months, pension, bonus scheme after 2 years service.The prospects for progression are excellent as the business is growing at a rapid rate of knots.
For more information contact Kim Simpson of Work Wales for a confidential discussion.
Industry: Marketing
Salary: £19000 - £20000 per annum+ Top Benefits
Salary Benefits: Top Benefits
Vacancy Type: Permanent
Job Skills: -
Contact Name: Kim Simpson
Website: -
Direct Application URL: -