Job Reference: BBBH5700
Job Duration: perm
Start date: ASAP
Description:
Collections Advisor
North London
£24,000 plus Excellent Bonus andEmployee Benefits
Our client a growing and successful Finance Business is looking for a Customer Collections Advisor tojoin their London office.
The main purpose of this role is:
* To proactively contact customers across full product rangethat have fallen into areas and experiencing financial hardship.
* To identify long term solutions for repayment of loans
*To achieve against a number of targets including quality of conversation and productivity
Main duties and responsibilities:* Achieve monthly call quality expectations through QA and Team leader checks.
* Achieve monthly collected target by recovering arrears balances through inbound/outbound customer interactions.
* FCA regulated
* Consistently demonstrate conversations with customers are in line with call structure guidelines and TCF
* Ability to understand and help vulnerable customers.* Pro-actively contributes to the growth of the department by suggesting ideas to improve customer experience, mitigate risk and/ or improve bottom line results.
* Self-motivated and takes responsibility for own workload and targets with minimal supervision.
* Where no immediate remedy can be achieved, uses sound judgemental and questioning skills on can't pay scenarios to agree reduced payment arrangements.
* Participate actively in all team-based incentives.
Key Interfaces
* Call Quality
*Account/review/accuracy
* Productivity/Efficiency Measures
* Audit requirements
TO APPLY: Please send your CV for immediate consideration
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Industry: Banking
Salary: Up to £24000.00 per annum + EXCELLENT BENEFITS
Salary Benefits: EXCELLENT BENEFITS
Vacancy Type: Permanent
Job Skills: Collections, CREDIT COLLECTOR, Loans, FCA
Contact Name: Jacqui De\'Ath
Website: -
Direct Application URL: -