Classified ads in London

Operations Manager - FS

This advert has expired. Contents may not be accurate any longer.

Salary: £55,000.00 per annum


Greater London, London

Job Advertiser

FRS Recruitment
Registered: 13 Dec '17
Postings: 269
Followers: 3, Following: 0

Job Reference: FRS44595

Job Duration:

Start date: ASAP

Description:

Our client is seeking to hire a proven Operations Manager to join their team on a permanent basis based in Clare. This position is due to continued expansion and growth.

About this Role:
The key purpose of theOperations Manager is to deliver all aspects of business processes, efficiencies and performance analysis to drive operations teams to meet or exceed goals/objectives. The Operations Manager will work closely with Senior Management who have the responsibility for strategic planning, development and implementation in order to achieve business goals.

Key Responsibilities:
Strategy and Planning:
o Support the design and implementation of companies vision, operational strategy, and business plan to ensuredelivery of excellent customer experience.
o Consistent achievement of required quality assurance standard, and attainment ofthe productivity, financial, and staffing objectives of the Residential Mortgages Team.
o Actively support key operational projects, drive change management and promote same within the team.

Clients:
o Lead monthly Clients Meetings ensuring information for operational review is available, accurate and presented as required.
o Take ownership for root cause analysis and resolution of service point failures, including customer complaints
o Champion recommendations and define system, process and businessrequirements concerning revisions to business workflow, technology or procedures.
o Create and implement strategies to ensureOperational Teams are meeting monthly/quarterly goals and objectives

Processes and Procedures:
o Support recommendations fordevelopment and regular revision of operational policies, procedures, training and education.
o Identify and implement changesto enhance operational efficiency.

MI:
o Work with teams to design, maintain, and monitor metrics that assess the Operational performance of departments

Regulation and Operational Risk:
o Manage regulatory compliance impacts due to changes in relevant codes and legislation
o Work with Operational Risk and Compliance to ensure that individuals and teams comply with all regulatory and legal requirements; including the principles of Treating the Customer Fairly

Capacity and Budgets:
o Manage budget and resources as required to ensure operational success
o Support a high level of organizational communication and businessawareness concerning strategies, projects, and operational improvement initiatives
o Lead diverse groups of team members to ensure individual and team goals are understood and delivered.
o Be accountable for building and maintaining relationships with key departments such as Risk and Compliance, IT, Finance and Quality Assurance to help strengthen and maintain the effectivenessof operational controls within the department
o Provide regular, ongoing verbal and written performance feedback

Key Performance Indicators:
Accuracy, Quality and turnaround times for instructions up-dated in the system
Adherence to Service Level Agreements Measured by relevance, accuracy and timeliness of reports
Customer Feedback
Measured by team results against individual and group targets

Skills and Experience:
APA in Housing Loans (essential)
Degree in Business or Finance (desirable)
Financial Services Regulation Knowledge
Experience in Mortgage Banking Operations in a progressively responsible leadership role
Experience in a strong customer focus orientated environment
Experience inconsistent delivery of client targets, contracted service levels and governance, risk and compliance
(GRC) alerts actioned as required

If you believe you have the skills to carryout this position, please apply with your most recent CV to Bernadette Sisson for immediate consideration.

Industry: Financial Services

Salary: €55000 - €60000 per annum + Bonus, Pension, Health Insurance + More

Salary Benefits: Bonus, Pension, Health Insurance + More

Vacancy Type: Permanent

Job Skills: QFA. APA, Operational Manager,

Contact Name: Bernadette Sisson

Website: -

Direct Application URL: -

Other Similar Jobs in London



Position Details

Advert Ref: #2954715
Posted: 08 Oct '21
Visits: 9