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Business Centre Manager

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Salary: £24,000.00 per annum


Greater London, London

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Get Recruited UK
Registered: 27 Jun '15
Postings: 45
Followers: 6, Following: 0

Job Reference: BBBH5550263

Job Duration: perm

Start date: ASAP

Description:

Customer Service (Retentions)

ConventGarden

£24,000



My client is currently looking for an experienced Renewals (Customer Retention) Executive to join theteam ensuring the highest standards of customer service.

This truly an excellent opportunity, to work for a large organisation that has fantastic core values and reputation.

The Role:

* Work with a team of 8 who carry out customer service and CoSec functions.
* Improve and maintain their technical knowledge of company formation.
* Train and nurture your team to ensure the company maintains the highest customer service standards via phone, LiveChat and email.
* Drive sales of products.
*Implement and report on SLAs, KPIs and quality assurance processes throughout the department.
* Undertake bi-weekly one to onemeetings with staff members.
* Manage the customer complaints process with an eye to reducing negative complaints on review sites.
* Manage all incorporation pre-submission money laundering checks and reviews to ensure the lowest possible rejection rates.

Skills Required:

* Previous experience as a Customer Service
* Previous experience of working in customer servicewith phone, Livechat and email functionality.
* Previous experience of the company formation industry is desirable.
* Proficiency with Excel
* Experience of managing a small team of staff.
* Ability to organize a wide array of tasks and meet deadlines with minimal supervision.
* Great attention to detail, with impeccable verbal and written English skills.
* Educated todegree level.

About the Benefits

* 25 days holidays, plus 8 public/bank holidays
* Commercial bonus scheme
* Annualcost of living salary increase
* Wednesday lunch
* Bottled spring water and fruit juices daily
* Fresh fruit daily
* Breakout room with Netflix
* Covent Garden location

TO APPLY: Please send your CV for immediate consideration

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Industry: Call Centre and Customer Service

Salary: Up to £24000 per annum + EXCELLENT BENEFITS

Salary Benefits: EXCELLENT BENEFITS

Vacancy Type: Permanent

Job Skills: CUSTOMER SERVICE, Customer Service, Customer Advisor , Rententions

Contact Name: Jacqui De\'Ath

Website: -

Direct Application URL: -

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Position Details

Advert Ref: #2765190
Posted: 04 Aug '18
Visits: 605