Job Reference: BBBH38901
Job Duration:
Start date: ASAP
Description:
Responsibilities
* Provide outstanding customer service to improve customer satisfaction and nurture client relationships
* Operate with self-awareness inspiring a culture of continuous improvement
* Place customers at the centre of everything you do, understanding their wants and needs
* Provide responsive action to customer demand
* Maintain the critical linkbetween clients, service providers and operations managers to achieve a best in class service
Key Accountabilities
* Working as part of a team to ensure processes and procedures are followed accurately and are aligned to the Customer Care StandardOperating Procedures
* Coordinating the daily work flow for the management of service delivery to assigned customer contracts* Answer all telephone calls promptly and appropriately, in line with contractual obligations
* Proactively resolving customer enquiries within first contact
* Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks
* Setting client expectations and striving to exceed these atall times
* Establish and maintain external supplier relationships to assist with maintaining an exceptional level of customer service
* Performance manage internal and external suppliers ensuring service is delivered within contractual service levelagreements
* Produce client facing estimates and quotations
* Process purchase orders
* Coordinate email traffic within the central shared inboxes
Skills / Qualifications
* Customer Service Experience OR call centre environment experience.* Ability to recover customer conflict.
* Ability to manage multiple stakeholders simultaneously.
* Intermediate IT Skills -Excel, Word & Outlook.
* Customer Service Certification is desirable.
Industry: Call Centre and Customer Service
Salary: Up to £0.00 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Katie Wrighton
Website: -
Direct Application URL: -