Job Reference: BBBH7881
Job Duration: Perm
Start date: ASAP
Description:
CUSTOMER EXPERIENCE MANAGER
ASHBOURNE
UP TO £35,000 + PROGRESSION + BENEFITS
THE CUSTOMER EXPERIENCE MANAGER OPPORTUNITY:
Get Recruited are supporting a rapidly growing, industry leading manufacturer and retailer who due to continued success in 2021 are lookingfor an experienced Customer Experience Manager / Customer Service Manager / Senior Customer Service Executive / Senior CustomerService Administrator / Customer Service Team Leader / Customer Service Supervisor to join their passionate and growing team. As a Customer Experience Manager you will work with the in-store and office based customer service teams to improve the customerjourney and experience in every area of the business.
This is a fantastic opportunity for someone from a Customer ExperienceManager / Customer Service Manager / Senior Customer Service Executive / Senior Customer Service Administrator / Customer Service Team Leader / Customer Service Supervisor background who is looking to work for a growing and rewarding business who can offerexcellent progression and benefits.
THE CUSTOMER EXPERIENCE MANAGER ROLE:
* Building strong relationships with new and existing clients
* Resolving customer issues quickly both in-store and online
* Working with retail and office-based colleagues to improve procedures across the business
* Gaining customer feedback and working to understand and respond to this
* Supporting the team to handle complaints and queries
* Proactively identify area that could improve sales
*
THE IDEAL PERSON FOR THE CUSTOMER EXPERIENCE MANAGER:
* Experience within an Customer Experience Manager / Customer Service Manager / Senior Customer Service Executive / Senior Customer Service Administrator / Customer Service Team Leader / Customer Service Supervisor role
* A passion for excellent customer experience and takes pride in offering a first class customer journey
* Experience in retail and phone/email based customer service
* Excellent Microsoft Excel skills
* Able to manage a busy workload withminimal supervision
* Excellent communication skills and problem solving ability
* High attention to detail
* Driven and determined individual
COMPANY BENEFITS:
* Up To £35,000 Basic salary
* Great progression
* In-depth training
* Funand friendly team
TO APPLY:
Shortlisting is taking place imminently so please send your CV in for immediate considerationGet Recruited is acting as an Employment Agency in relation to this vacancy.
Industry: Call Centre and Customer Service
Salary: £30000.00 - £35000.00 per annum + Excellent Benefits
Salary Benefits: Excellent Benefits
Vacancy Type: Permanent
Job Skills: Customer Experience Manager / Customer Service Manager / Senior Customer Service Executive / Senior Customer ServiceAdministrator / Customer Service Team Leader / Customer Service Superviso
Contact Name: Get Recruited.
Website: -
Direct Application URL: -