Job Reference: JO0000000660
Job Duration:
Start date: 06/09/2018
Description:
My client, who are a rapidly growing online retailer, based in Swansea are looking for a customer serviceadministrator to join their fun and friendly team.
The role is a Full Time office based position Monday - Friday 8am - 5pm.As a customer service administrator you will be the first point of contact for customer service and this will include responding to emails and telephone enquiries on a daily basis. The role will also involve the timely processing of sales orders.
To be successful as a customer service administrator you will need:
·Excellent communication and interpersonal skills
·To ableto empathise, maintain professionalism, display patience and politeness within a sometimes pressurised environment
·Excellentwritten communication skills
Duties and responsibilities will include:
·Deliver customer service in line with ‘best practice’. Ensure compliance to relevant policies
·Process customer orders whilst maintaining vigilance againstfraudulent activity
·Process customer refunds or compensation, seeking guidance where necessary
·Provide point of contact for customer enquiries, dealing with these through to a successful outcome
·Keep accurate records of discussions or correspondence with customers
·Meeting with other team member and managers to discuss possible improvements to customer service.
If youfeel you have the correct skills and experience then please don't hesitate to get in touch.
Industry: Call Centre and Customer Service
Salary: £16000 - £17000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Michaela Bennett
Website: -
Direct Application URL: -