Job Reference: BBBH7975
Job Duration:
Start date: ASAP
Description:
CUSTOMER SERVICE ADMINISTRATOR
PRUDHOE, NEWCASTLE
UP TO £22,000 BASIC + BONUS + BENEFITS
THECOMPANY:
We're exclusively supporting a long established and highly reputable business who is looking to expand their operation due to the continued success of the business. They're experience a significant increase in demand for their solutions and asa result, they're seeking a Customer Service Administrator to join the team.
This is a fantastic opportunity to join a forward thinking and expanding organisation who is willing to train and develop the individual to enable them to grow within the business.
THE CUSTOMER SERVICE ADMINISTRATOR POSITION:
* Working as part of an existing Customer Service Administrator team you will be supporting their customers with enquiries, orders and ensuring delivery is organised with the warehouse
* Handlinginbound calls with product enquiries
* Preparing quotations, sending to the customer and allocating to a member of the sales team to follow up
* Processing orders received via email and liaising with the warehouse to organise dispatch
* Answering product queries and recommending the appropriate solution
* Updating and maintaining the CRM and the accounts system
* Taking payments for orders via phone
* Liaising with couriers in relation to missing orders
* Investigate unfilled, misplaced or misdirected orders
* Log, maintain & resolve customer issues and complaints
* Responsible for keeping up to date with information stored on company systems
THE PERSON:
* Experience in Customer Service / Administration focused position would beideal, however, exceptional candidates with the right attitude and soft skills will be considered
* Computer literate with MSOffice
* Excellent verbal and written communication skills
* An individual with a 'can do' approach
TO APPLY:
To applyfor the Customer Service Administrator position, please send your CV via the advert for immediate consideration.
Get Recruitedis acting as an Employment Agency in relation to this vacancy.
Industry: Call Centre and Customer Service
Salary: £21000.00 - £22000.00 per annum + Bonus + Benefits
Salary Benefits: Bonus + Benefits
Vacancy Type: Permanent
Job Skills: Customer Service Admin, Customer Service Administrator, Administrator, Administration, Customer Services Advisor, Customer Services Assistant
Contact Name: Matthew Ager
Website: -
Direct Application URL: -