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Customer Service Advisor

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Salary: £10.19 per hour


Greater London, London

Job Advertiser

Concept Resourcing
Registered: 06 May '18
Postings: 101
Followers: 0, Following: 0

Job Reference: BBBH31863

Job Duration: 3 months

Start date: 13/01/2020

Description:

My client in Fareham, Hampshire are responsible for collecting and publishing statistics related to the economy, populations and society at national and local levels. The data Telephone Interviewers collect will be invaluable to many people acrossthe UK.
This contract is for 6 months initially, with a view to extending for 11 months.
The Telephone Operation is a modernSmartworking environment set up to deliver data collection activity. This is a large scale operation with Telephone Interviewers working a variety of shift patterns.
Role responsibilities include:

* Answer queries from members of the public on our surveys.
* Encourage people to actively take part in the survey.
* Deal with a variety of queries (email and telephone) from interviewers across the country.
* Use a variety of systems to access information required to answer queries.
* Record all call details on a computer based system.
* Complete a Basic Disclosure criminal records certificate.
* Carry out a range of administrative tasks.

About you:
Survey Enquiry Agents must be excellent communicators, so you will need to have:

* A pleasant and friendly personality
* A clear speaking voice
* The confidence to converse with a wide selection of people in order to gain respondents interest and co-operation is essential
* The ability to adapt your approach to the different circumstances you will have to encounter
* The ability to persuade reluctant people to agree to be interviewed
* The ability to work independently with minimal supervision
* The ability to use a PC, and follow detailed instruction to order to record data accurately.

Previous experience in a call centre role is ideal but not essential as full training will be provided.
We are able to offer a minimum contract of 20 hours per week with a maximum of 35 hours. Contracted hours will consist of preset shift patterns.

Industry: Call Centre and Customer Service

Salary: Up to £10.19 per hour + flexible working hours

Salary Benefits: flexible working hours

Vacancy Type: Contract

Job Skills: -

Contact Name: Jordan Pace

Website: -

Direct Application URL: -

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Position Details

Advert Ref: #2892902
Posted: 23 Jan '20
Visits: 39