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Customer Service Executive ( German )

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Salary: Not Specified


Greater London, London

Job Advertiser

PCB Care
Registered: 17 Jul '14
Postings: 5
Followers: 0, Following: 0

Job Reference: 13307/001

Job Duration:

Start date: ASAP

Description:

German Customer Service Executive | Competitive Salary + benefits + relocation assistance | Online Gaming | Gibraltar



SRGEurope has been appointed torecruit a highly flexible German Customer Service Executive that will interact with customers to provide information in response to inquiries about products and services, and to handle and resolve queries related to the German Market.



German Customer Service Executive Key Responsibilities:



* Provide the highest level of support to our customers via phone, email and chat on a range of issues; such as jackpot enquiries, helping with deposits, cashing out of funds, 'how to play' information etc.
* To maximise customer retention through promotion of various products, activities, bonus offers etc.
* Communicating and cooperating with other departments as required
* Taking an active interest in driving process and quality improvements across the department
* Fulfilment of other tasks specific to your language community as required
* To maximise revenue opportunities by offering relevant deposit methods
* Testing of new games, products and software as required



German Customer Service Executive Experience and Skills:



* Internet experience and awareness
* Native level of German with other language skills beneficial
* Excellent proven Customer service experience
* Extremely customer focused
* Excellent written and oral communication skills
* Confident oral communicator
* Strong team player
* Patience and diplomacy
* Good interpersonal skills
* Reasoning and analytical ability
* Knowledge and experience of the gambling industry an advantage



Why Gibraltar?



Gibraltar is a British Overseas Territory on the edge of the Iberian Peninsula neighbouring Southern Spain. It boasts 300 days of sunshine per year, a relaxed out of work lifestyle and is easily accessible to the rest of Europe from Gibraltar and Malaga airports. The primary currency in Gibraltar is pounds/sterling and there are excellent English speaking schools ifyou are relocating with your family. We will help you with your relocation process about which you can read here: https://www.srgeurope.com/working-in-gibraltar/relocating-to-gibraltar



To Apply



Please click on the 'apply' button and uploadyour CV and a Cover Letter or alternatively contact Ebony Jacks, Recruitment Consultant on +350 200 69999.



We have a variety of jobs within the Online Gaming sector ranging from £25k-£100k, so if this one is not suitable please get in touch to discuss other exciting opportunities you can apply for.

Industry: Call Centre and Customer Service

Salary: Competitive Salary + Benefits

Salary Benefits: Competitive Salary + Benefits

Vacancy Type: Permanent

Job Skills: customer service, germanspeaking, CRM, online gaming, casino, igaming, gibraltar, benefits

Contact Name: Ebony Jacks

Website: -

Direct Application URL: -

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Position Details

Advert Ref: #2900948
Posted: 25 Mar '20
Visits: 39