Job Reference: BBBH6149
Job Duration:
Start date: ASAP
Description:
CUSTOMER SERVICE ADMINISTRATOR - TRAVEL INDUSTRY
MANCHESTER CITY CENTRE
UPTO £19,000 BASIC + TEAM BONUS + LUCRATIVE BENEFITS + PROGRESSION
THE OPPORTUNITY:Due to growth of the business I am currently recruiting for my client based in Manchester for a Customer Service Administrator to join them on a full time, permanent basis.
This is an extremely exciting opportunity to join a successful and well-established business who are the market leader within their sector. They are looking for someone who has come from a Customer Service and/or Call Centre background with strong administrative skills. You will have previously worked within the Travel industry withinTravel Agents and/or Business Travel. In return you will be offered a competitive basic salary, uncapped bonus, strong career progression and other amazing benefits!
RESPONSIBILITIES:
* Process all post ticketing for online bookings for example changes, cancellations and schedule changes.
* Managing process changes through the New Distribution Capability (NDC) agreementwith British Airways
* Facilitate the set up and administration of new organisations on our online platforms
* Diagnose andresolve a wide range of incidents over call and email
* Use effective questioning to determine severity of issue
* Escalatemajor issues to management or other areas of the business as appropriate
* Conduct demonstrations of our systems both via webinar and in person, to both internal and external customers (in co-operation with the sales team where relevant)
* Work collaboratively with various business departments, forging effective relationships that enhance service.
* Proactively identify, logand assess the severity of bugs in terms of impact on our ability to deliver exceptional customer experience when using our online booking system
* Test systems to highlight faults as required
* Keep abreast of business trends and activity which will affect workload of the team, or affect how you handle a situation
* Keep Standard Operating Procedures up to date as systems are changed
* Liaise with developers to track issues and provide updates to clients
* Develop and build rapport with suppliersto expedite fast resolution of issues, escalating where appropriate
THE PERSON:
* Minimum 1-year experience within Customer Service or Call Centre
* Minimum 1-year experience of working within a Travel Management Company
* Minimum 1-year in a customer facing travel role, ideally reservations or customer service.
* Use of a native GDS, preferably Amadeus.
* Experience working on a help desk, a support team or a training team would be also an advantage
* Minimum 5 GCSE's C grade or above including Maths and English
* Strong data entry skills and customer service skills
* Computer literate with MS office - Word, Excel & Outlook
ABOUT THE BENEFITS:
* £17,000 - £19,000 basic + team bonus
* 23 days holiday + bank with the opportunity to buy and sell
* Strong progression and development
* Pension
* Medical Insurance
* Season Ticket Scheme
* Eye care vouchers
TO APPLY:
To please send your CV for immediate consideration.
Good Luck!
Get Recruited is acting as an Employment Agency in relation to this vacancy.
Industry: Admin and Secretarial
Salary: £17000.00 - £19000.00 per annum + BONUS + LUCRATIVE BENEFITS
Salary Benefits: BONUS + LUCRATIVE BENEFITS
Vacancy Type: Permanent
Job Skills: travel agent, travel industry, travel consultant, travel administrator, administrator, coordinator, travel coordinator, data entry, customer service
Contact Name: Ruby Melling
Website: -
Direct Application URL: -