Job Reference: TN PA West Cork
Job Duration:
Start date:
Description:
TURAS NUA
We deliver the Department of Employment Affairs and Social Protection JobPath scheme in the Southern counties of Ireland. JobPath is an employment activation scheme which caters mainly for people who are long-term unemployed (over 12 months) to assist them to secure and sustain full-time paid employment or self-employment.
We understand thatfinding and keeping the right people is vital to the success of any business. We aim to make a difference to society by offering tailored support, training and guidance to long-term unemployed
To help change lives and create better futures for communities and individuals, we are dedicated to understanding individual's needs and engaging with them throughout their journey from social exclusion to social inclusion.
PURPOSE OF YOUR JOB
Provide appropriate support, challenge and guidance to a caseload of customers to enable them to return back to work.
PERSON PROFILE
You will be a people person who genuinely cares about the customer needs and any barriers that may prevent them from moving back into employment. In particular you will beable to build up a rapport, engage and motivate customers understanding their multiple needs and focus their attention to the world of work. A willingness to tackle and resolve problems is key to the role, as is the ability to work effectively as part ofthe adviser and wider business team. You will be a dynamic and flexible person who can work in a fast paced, customer focused and target driven environment. You will ensure that we deliver a high-quality service which benefits the futures of the individuals and the communities we work with.
PRINCIPAL ACCOUNTABILITIES / KEY RESULT AREAS
1 Manage a caseload of customersto ensure appropriate and effective contractual activity is undertaken by all customers according to their level of job readiness.
2 Address customers personal barriers to employment, providing challenge, advice and guidance where appropriate to developcustomers ensuring they have the necessary skills and confidence to secure long term employment.
3 Identify, structure and recommend vacancy and training solutions, working in close consultation with Employer Services Consultants and Tutors, to meet thespecific needs of customers and employers.
4 Deliver Joint Information Session presentations and present and facilitate workshops to groups of customers on a weekly basis as required.
5 Manage the CRM system to ensure accurate customer information is held at all times.
6 Ensure all administrative tasks are completed in a timely manner.
7 Provide advice, guidance and supportfor customers during their initial weeks of employment, supporting their transition from welfare to employment to maximise thepotential for customers to sustain employment in the long term.
8 Develop relationships and networks with key stakeholders including employers, DEASP offices and training and funding providers.
9 Support and aid in delivering the annual compliance planfor Turas Nua.
10 Ensure all Data Protection regulations are fully adhered to at all times.
ESSENTIAL REQUIREMENTS* Full B drivers licence is required for travelling between offices
* Leaving Certificate or equivalent.
* Third level qualification in a related field is desirable.
* Strong IT skills/Experience in the use of Microsoft office and CRM systems.
*Minimum of three years' experience of working in a customer focused, results driven environment.
* The ability to build rapport and work effectively with a diverse range of individuals.
* Good knowledge of the local labour market.
* Excellent networking and relationship building skills.
* Experience in delivering presentations in a group setting or public speaking.
* Excellent administrative skills - fast & accurate data entry skills.
* Fluent written and spoken English.
Industry: Call Centre and Customer Service
Salary: Up to €25000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Customer Service
Contact Name: Laura Norris
Website: -
Direct Application URL: -