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German Customer Service Executive

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Salary: Not Specified


Greater London, London

Job Advertiser

PCB Care
Registered: 17 Jul '14
Postings: 5
Followers: 0, Following: 0

Job Reference: 14667/002

Job Duration:

Start date: ASAP

Description:

German Customer Service Executive | Competitive | Online Gaming | Gibraltar



SRGEurope have been appointed to recruit a talented German speaking Customer Service Executive. In this role based in our client's fantastic offices in Gibraltar, you will be the first point of contact for customers and you will be representing the brand and providing an exceptional user experience.



You will become a key memberof the Customer Service team and day to day will see you helping customers with account queries. This could be checking documentation, dealing with payment matters including deposits and withdrawals, providing help with results of sporting events or Casino games, and you even get to test the latest games out before they are launched to make sure they work.



Our clients area major name within the Online Gaming Sector, and they are expanding their brand rapidly in Germany and beyond. They are a forward thinking, tech driven company who offer a relaxed, but hard-working team driven environment. The teams here really love whatthey do, and are looking for a like-minded team player to join them.



You may already be working within Online Gaming, ormaybe you are from a customer orientated role and looking to start a new exciting chapter in your career. You don't need to befanatical about sports or gaming but it certainly helps.



What's on Offer:

* A competitive salary, that will also include a bonus and benefits package

* An excellent team working environment in a fantastic location in the heart of Gibraltar* Team and company events throughout the year

* Discounted gym membership and also discounts and offers for the many bars and restaurants in Ocean Village

* The opportunity to progress your career. Many people working in Online Gaming startedout in the Customer Service team and rapidly progressed

What you will be doing:

* Delivering a first class customer service experience via Live Chat, Email and Telephone

* Advising customers on payment methods, deposits and withdrawals, and timeframes

* Checking documents that customers have sent to prove their identity or advising them on the outcome of document checks

* Helping customers navigate the way around the website, and dealing with login issues or lost passwords

* Being vigilant and compassionate towards customers who may be experiencing issues with gambling responsibly and taking appropriate action immediately

* Testing games to ensure they are functioning correctly, and investigating issues raised by customers into potential problems with games

* Helping out your team mates in other departments occasionally, which will provide you with agreat insight into how the business functions at all levels



The Essentials:

* German speaker with excellent Englishtoo, and if you have an understanding of DACH regional dialects this would be useful

* A background in a busy customer support function or Online Gaming

* Excellent IT and typing skills. You will be dealing with simultaneous Live Chats and navigating back office systems

* Patience and empathy. You will at times be dealing with customers who may have complaints

* Excellent organisational and team working skills, and the ability to communicate with colleagues within the business

* Be available to work to a shift pattern covering the busiest times, which will include some evenings and weekends

Industry: Call Centre and Customer Service

Salary: Competitive Salary + Benefits

Salary Benefits: Competitive Salary + Benefits

Vacancy Type: Permanent

Job Skills: customer service | German language | online gaming | Gibraltar | German speaking

Contact Name: Richard Bayliss

Website: -

Direct Application URL: -

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Position Details

Advert Ref: #2925467
Posted: 11 Jan '21
Visits: 30