Job Reference: BBBH5668.2
Job Duration:
Start date: ASAP
Description:
HEAD OF CUSTOMER SERVICE
KENSINGTON
£25,000
33 DAYS HOLIDAY + BIRTHDAY OFF + PENSION
ONLINE CUSTOMER SERVICE EXPERIENCE ESSENTIALTHE OPPORTUNITY:
Get Recruited are supporting a leading drinks vendor based in Kensington who are seeking a Head of Customer Service to oversee the day to day operations of the Customer Service team.
This is a fantastic opportunity for an experienced customer service manager to join a rapidly expanding national business, and lead a small team of passionate drinks enthusiasts.
THE ROLE:
* Oversee the day to day operations of the customer service team
* Respond to email enquiries fromcustomers
* Monitor TrustPilot and Google review services, responding in a timely and professional manner
* Take ownership of customer issues, following problems through to resolution
* Monitoring and reporting on various KPI's
* Manage sales enquiries, payment and billing enquiries
* Outbound calling to existing and prospective businesses in pursuit of new accountsTHE PERSON:
* Minimum of 3 years customer service experience
* Must have online customer service experience
* Experience in handling Freshdesk, TrustPilot and LivePerson (chat)
* Awareness of the industry's latest technology trends
* Solid experience of inventory management systems (DeFacto) and warehouse processes
* Strong client facing and communication skills* Self-starter with a passion for spirits and wine
TO APPLY:
Please send your CV for immediate consideration
Get Recruited is acting as an Employment Agency in relation to this vacancy.
Industry: Call Centre and Customer Service
Salary: Up to £25000.00 per annum + 34 days holiday, pension
Salary Benefits: 34days holiday, pension
Vacancy Type: Permanent
Job Skills: customer service, head of customer services, ecommerce, customer service manager
Contact Name: Sinead Kelly
Website: -
Direct Application URL: -