Job Reference: FRS44189
Job Duration:
Start date:
Description:
Main Responsibilities:
· Greet, register, and assign rooms to guests of hotels or motels.
· Verify customers'credit, and establish how the customer will pay for the accommodation.
· Contact housekeeping or maintenance staff when guests report problems.
· Make and confirm reservations.
· Issue room keys and escort instructions to guests and /or assistingstaff.
· Keep records of room availability and guests' accounts, manually or using computers.
· Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
· Compute bills, collect payments, andmake change for guests.
· Record guest comments or complaints, referring customers to managers as necessary.
· Log and deliver of all messages, packages, and mail in a timely and professional manner.
· Manage cash office
· To maximize daily rate management...feed rates into various channels
· conversion from enquiries to sales
· cold calling to business premiseslocally
· Upselling to guests & customers.
· Responsible for Rate strategy & to liaise with TMD re marketing strategy
· To promote daily events/offers on SM
· To respond to Trip Advisor & Booking.com reviews
· To Maximize the Opportunity of Ireland's Hidden Heartlands
· To work towards putting the structures in place in our business to help us controlprices; assess the optimum channels for our business to sell through and how to forecast demand. Failte Ireland courses available
·
Key Skills and Personal Attributes:
* Excellent communication and interpersonal skills.
* Establish and maintain interpersonal relationships.
* Strong organisational and time management skills.
* Ability to work under pressure, good at thinking quickly and sorting out problems on the spot, and the ability to stay calm in a crisis.
* Previous relevant experience in similar role
Computer literate and be capable of operating all types of booking software and use of faxes and printers.
Industry: Admin and Secretarial
Salary: €23000 - €25000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: receptionist, admin, secretarial
Contact Name: Joyce Coffey
Website: -
Direct Application URL: -