Job Reference: 23142
Job Duration:
Start date: ASAP
Description:
Are you an experienced Head Night Concierge looking for your next career challenge? A great opportunity has arisen for a Head of Night Concierge at this well-known London hotel. This role would suit a passionate and exceptional candidate.
Duties and Responsibilities:
*Provide and maintain high quality standards of guest care & service by Night Porter team
*Ensure all guests are welcomed to the hotels in a hospitable, friendly and professionalmanner
*Oversee and direct all hotel operations during the night shift to ensure guest satisfaction and safety
*Inform Night Porter team of nightly activities, group and VIP arrivals as well as special requests and repeat guests
*Ensure Night Porterteam undertake check-in procedures for all guests and address any special requests accordingly
*Oversee provision of housekeeping items such as mini-beds, cots, towels, shampoo, blankets, towels, and bedding to guest rooms when Housekeeper is off duty*Ensure Night Porter team attend to guests needs and requests in a timely and professional manner, pro-actively providing guests with information, advice and support as and when required
*Lead on the decision-making process on guest relocation for nights when overcapacity, execute accordingly and ensure a smooth relocation process
*Liaise with all other departments throughoutthe hotels, undertaking reporting as required and ensuring information pertinent to other departments is forwarded in a timely manner
*Ensure that public areas are kept clean and tidy utilising housekeeping services when necessary and appropriate
*Ensure Night Porter teams keep yards and forecourts clear of traffic obstructions.
*Liaise with and provide support to other Headsof Night Porters and their teams to coordinate and cover Night Porter & Concierge services in all hotels (including MortonHotel when required to do so by Morton Hotel Management)
Leadership & Management
*Lead and manage activities of NightPorter team within the hotels to ensure departmental adherence to professional standards of excellence and Company policies andprocedures.
*Provide on-the-job coaching, mentoring and training to the Night Porters department where needed.
*Lead and manage the Night Porter team in the hotels in relation to all people and performance activities, e.g. rota management, payroll, holiday approval, sickness absence, recruitment & selection, training & development, performance management (formal & informal), conflict resolution etc. (including use of Company databases and systems)
*Ensure Night Porter team complies with Company policies and procedures at all times, taking immediate action when issues or situations arise to the contrary
RequiredExperience:
*In depth knowledge of Security, Fire, Health and Safety Procedures
*Proven experience of using Opera computersystem in a hotel / hospitality environment
*Proven experience of successfully leading and managing a high performing team
*Proven experience of Portering / Concierge duties
*Proven experience in operating in a senior leadership or management position*Cash Handling and Management
*Customer Service
*Reception duties
Skills and Personal Attributes:
*Proven competence inuse of MS products
*Proven competence in use of computers
*Excellent level of written, read and spoken English
*Exemplary customer service skills
*Exemplary communication skills
*Fluency in other languages, e.g. French, Spanish, Italian etc.
*Professional approach to working with others
*Honest and trustworthy
*Flexible and adaptable
*Willing with a 'can do ' attitude
*Reliable and committed
*Punctual
*Confident when dealing with others
*Pays attention to detail
*Team player and able to work at own initiative
*Discreet
*Committed and dedicated to providing high quality services
*Act with integrity at all times
The Package:
The successful applicant can expect a very competitive salary package of £26,906 and excellent additional benefits.Interested?
If you are keen on applying and feel you have the right skills and job experience, please send your CV to Michael@traveltraderecruitment.co.uk or click 'Apply' online.
Industry: Hospitality and Catering
Salary: Upto £26906 per annum + Additional benefits
Salary Benefits: Additional benefits
Vacancy Type: Permanent
Job Skills: Night concierge, head night concierge, hotel, concierge
Contact Name: Michael Ruggiero
Website: -
Direct Application URL: -