Job Reference: BBBH6123
Job Duration: perm
Start date: ASAP
Description:
OPERATIONS MANAGER
£32,000 + Bonus + Great Benefits
Cambridge
Due to significant growth my client a successful training company are recruiting an operations manager, to be responsible for making sure the courses run smoothly and the systems and processes continue to improve.
The right person will be a good team-player, able to inspire and motivate as well as having a great can-do attitude. You'll be a natural leader and love the challenge of taking the business forward to the next level.
Responsibilities:* Encourage a culture of self-development and ensure staff have the necessary skills to fulfil the requirements of their role* Deal with staff grievances and disciplinary issues within the office team, as necessary
* Undertake regular performance anddevelopment reviews, as agreed, and ensure that actions are followed through
* Identify instructor as well as office staff recruitment and qualification needs
* Lead the operations team to continue to provide an excellent service
* Develop systemsto improve efficiency's and ensure we meet our targets for quality and numbers of training courses
* Ensure the smooth running of our office and facilities
* Provide financial oversight of daily expenses, ensuring projects are within agreed budgets, and act as a responsible bank account signatory
* Ensure our systems and processes meet the needs of the business and implementchange where necessary
* Collate feedback and information on delivery performance and be responsible for hitting our programme's objectives
* Oversee record keeping and administrative processes as well as compliance with General Data Protection Regulations and other statutory requirements
* Maintain excellent client contract relationships
* Resolve problems and complaintswhere they occur
* Maintain sufficient levels of supplies and resources to ensure courses run effectively
* Oversee all bookkeeping and invoicing arrangements
* Excellent inter-personal skills to liaise with instructors, schools and clients.
* Ability to develop strong relationships, instilling confidence and leaving a positive impression on others.
Experience Required:* Excellent personal organisation skills.
* High proficiency with MS Office and basic internet applications.
* Demonstration of management experience
* Experience of managing systems & processes
* Capable of overseeing and coordinating multiple projects.
* Ability to problem solve quickly and calmly.
* An ability to give attention to detail without losing the overall sense and objectives of required tasks.
* Experience of managing teams
* Capable of overseeing and coordinating multiple projects.
* Ability to problem solve quickly and calmly.
* An ability to give attention to detail without losing the overall sense and objectives of required tasks.
* Maintain and update marketing materials with the Head of Training
* Experienceof managing teams
TO APPLY:
Please send your CV for immediate consideration & Interview.
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Industry: Education and Training
Salary: Up to £32000.00 per annum + EXCELLENT BENEFITS
Salary Benefits: EXCELLENT BENEFITS
Vacancy Type: Permanent
Job Skills: operations manager, business centre manager, call centre manager, HR manager, office manager, training
Contact Name: Jacqui De\'Ath
Website: -
Direct Application URL: -