Job Reference: BBBH32464
Job Duration:
Start date: 4/11/2019
Description:
Role : Regional Service Manager - North
Package : circa £37,500 + car or allowance + pension + healthcare
I am looking for an experienced Service Manager to lead a team of field service engineers based in the North . Candidates will be home based but must have a flexible approach to areas of coverage and also be open to overnight stays.
Duties* Ensure that Engineers and Technicians are properly trained to carry out their tasks effectively.
* Plan and organise teams and territories so as to meet the required manning levels without loss of quality of service to the customer.
* Motivate and encourage team work and the sharing of ideas by holding regular service meetings. Encourage a 'Can Do' culture.
* Keep records to show the progress of staff development within their teams, (appraisals, post call, accompaniments.)
* Team training.
* Keep records of teams detailing absences (holidays and sickness)
* Liaise with commercial to ensure that all site surveys are carried out.
* Maintain an up to date share-point library of service/parts manuals and any TIB's.
* Carry out regular stock takes of car stocks to ensure that they are kept to the optimum level.
* Ensure that all awaiting parts tasks are completed in the quickest possible time frame.
* Understand the general duties of Technicians and engineers
* Keep all necessary records ofservice exchanges transactions and follow current company policy for implementing such exchanges.
* Investigate and record all customer complaints received and arrange for corrective actions to be implemented without delay. Take any necessary action toensure customer satisfaction.
* Maintain regular contact with other departmental heads to ensure coincidence of efforts towards quality of service offered to customers.
* Maintain regular contact with the Operations Director.
* Strong computer andkeyboard literation.
* Software knowledge, plus Microsoft packages.
* Strong knowledge of both machines and products.
TheCandidate
* Strong written & verbal communication skills with an ability to deliver an accurate & concise message* Customer focused.
* Reliable, tolerant, and determined.
* Able to work on their own initiative and as part of a team
Benefits
* circa £37,500
* company vehicle or allowance
* Pension
* Health care plan
Please press apply now to submit your application. Alternatively, if you would like further information on this position or other positions win a similar sector, please feel free to contact Nikki on 07536 058 659 for a confidential conversation.
Industry: Engineering
Salary: £35000 - £37500 per annum + allowance + pension + healthcare
Salary Benefits: allowance + pension + healthcare
Vacancy Type: Permanent
Job Skills: service manager
Contact Name: Nicola Foxall
Website: -
Direct Application URL: -