Job Reference: BBBH38818
Job Duration:
Start date: ASAP
Description:
The Endoscopy Production manager will be responsible for the management of the Endoscopy repair operations, encompassing minor/major repair, stock control, incoming & final inspection and sub-assembly. Ensure that all operational KPIs are met and resources are managed to meet the needs of our customers and the wider business.
Responsibilities
Deputise for Endoscopy Service Operations Manager
* Management of the repair workshop operations. Management of resources to hit customerKPIs and operational performance targets.
* Internal and customer KPIs
* Continuous improvement initiatives
* Cost down Initiatives
* Staff technical skills /competencies improvements
* Waste reduction
* Technician and workshop productivity
* RFT initiatives across all operational areas
* Ensure operations conform to BSI quality standards at all times.
* Managementand mentoring of staff - setting objectives and performance monitoring.
* Effective collaboration with all operational business functions - e.g. service engineering, procurement, finance
* Liaison with and support of Business Development personnel andactivities.
In addition to the above, the Production manager will schedule and act as Chairperson for monthly Endoscopy Service Operations Quality Meetings.
Attend customer review meetings to assist the field-based Support Specialists / Account Managers
Undertake the management & resolution of customer dissatisfaction / complaints.
Development and periodic review of departmental BPMN documentation.
Carry out appraisals, set objectives and monitor staff performance.
Skills / Experience
*Strong verbal and written communication skills
* Effective people management
* Customer and quality focus
* Understanding& development of business and operational KPIs
* Management of endoscope repair operations
* Understanding of Olympus products/technologies
* Ability to adapt and innovate
* Implementation of 6s Management of complaints/dissatisfaction
* Development of BPMN documentation
* Practical application of 6 Sigma principles
Industry: Manufacturing and Production
Salary: £35000 - £40000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Katie Wrighton
Website: -
Direct Application URL: -