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Operations Director

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Salary: £70,000.00 pa


Greater London, Hammersmith and Fulham

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Lilium Direct Ltd
Registered: 07 Feb '18
Postings: 0
Followers: 0, Following: 0
Offer Type
Offered
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Contract Type
Permanent
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Position: Operations Director

Salary: £60,000 to £70,000 + share options

Responsible to: Managing Director

Overview of hps

hps students are a young vibrant exciting company based in central London, and we boast to be London’s leading facilities services supplier to student halls of residence. Key services include summer turn-around cleaning, linen hire and hotel housekeeping, abseil window cleaning and painting and decorating. hps has a very strong brand reputation and currently provides services to over 100 halls of residence across London. You will join the company during an exciting period of growth where we are looking to make key hires to form a strong, closely knit management team. hps are major players in the world of halls of residence summer turn around cleaning. The company is very busy between June and September and spend most of the year preparing for the summer period so we are very much a seasonal business.

About the role

You will be a senior figure in the business, designing and implementing business strategy alongside the MD, Founder and board. As Operations Director you will have full responsibility for the set up, organization and running of the operations team. Your three main KPI’s will be client satisfaction, gross margin control and meeting cleaning deadlines. You will mobilise new sites, recruit new teams and plan the summer operations campaign. You will work alongside the very experienced head of field management and field managers to support the successful running of the summer deep clean campaign. Hps has excellent systems and processes set up to help manage the summer and you will learn from the best in the industry how to operate the summer cleaning contracts. Hps is also a young company, still maneuvering through and learning how to develop during this exciting period of growth, so there is huge scope for you to influence policy, process and procedure and in fact it is vital for success that you can do so. Hps have an unbelievably high level of client satisfaction and you will be motivated to maintain and build on this success.

About you

You will need to be a high energy, positive can-do attitude person to enjoy and succeed in this role. You will know London and your way around the tube network. You will enjoy training, administration, spreadsheets and leading your teams. You be highly creative and enjoy creating policy and process. You will be a natural hard worker who understands that leading by example is the only way. You will manage the summer schedule with the head of field management every day during the summer period and deploy your area managers and supervisors accordingly. You will be excited to be out on the ground overseeing operations, checking procedures, compliance and meeting the site managers to drive satisfaction.  You will have an eye for underperformance and be keen to find solutions and nurture into success. The summer is a 7 day a week operation and you will be fine with this as there will be plenty of downtime between October and May.

Requirements of the Position

You must be an intelligent, highly astute individual with a demonstrable track record of success within the cleaning or FM industry. We will accept candidates from other sectors if you have really outstanding personal qualities and are excited and motivated about joining a start-up company to help us develop. You will understand the seasonal nature of the business and so accept that during the peak summer months you will have a ‘do what it takes’ attitude towards delivery and hours worked.

Person Description

Qualifications:

 

  • Ideally University educated although wider experience and other routes most welcome.
  • Candidates with BICS, IOSH certification and MBIFM membership will be preferred.

 

Experience:

 

  • Candidates will be preferred (but not excluded) that can demonstrate an understanding of and experience in the following areas:
  • 5 years within a cleaning company or facilities management role
  • Leadership and management of remote and mobile operations teams
  • Understanding of current HR law, practices and principles
  • Experience at managing within budgets and to targets
  • Experience of driving/improving gross margin
  • Experience at operating a 7 day per week schedule in time pressured environments
  • Experience at working within seasonal businesses
  • Experience at reviewing policy and procedure and the ability to develop where necessary
  • Implementation of software and platforms for company efficiency

 

Skills:

 

  • Fantastic people skills, including empathy with clients and staff
  • Problem solving ability
  • Creation of personalised policy, process and documentation
  • Ability to deal with high pressure and time sensitive environments
  • Computer literate in office
  • Software and electronically minded for efficiency and performance

 

Attitude:

 

  • Positive and leadership attitude towards colleagues and subsidiaries
  • Can do attitude to problem solving
  • High energy passionate person who believes in the company mission and goals
  • Determination to see the job through
  • Believes in face time with the team to foster the correct culture
  • Ambitious to develop your career within a fast-growing company

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Position Details

Advert Ref: #2779822
Posted: 02 Oct '18
Visits: 837