Job Reference: BBBH27266
Job Duration: 3 months
Start date: ASAP
Description:
Service Desk Manager
Contract role - 3 months initially
Based in Bath, Somerset
Job Title: ServiceDesk Manager / Senior IT Service Desk Officer
Essential knowledge, skills and experience
* IT related degree or equivalentexperience.
* Experience working on a service desk as a manager in a fast paced IT environment, able to successfully developand implement information technology strategies at a Trust-wide level.
* ITIL Experience relevant to the area of technicalspecialisms or equivalent experience.
* Ability to concentrate for sustained periods of time while applying analytical and problem solving skills to system issues requiring interpretation of technical and non-technical data which may be incomplete.* Experience of analysing, interpreting, solving and explaining system issues to a non-technical system users in a clear and concise way.
* Ability to present a range of technical terms and concepts to non-technical system users in a clear and conciseway.
* Knowledge in spreadsheet, presentation and word-processing software.
* Knowledge of legislation and good practice in relation to IT policies, processes and standards e.g. ITIL, Data Protection, ISO standards.
* Able to prioritise workload of self in order to deliver results.
* Able to travel to different locations across the Trust.
* Able to work flexibly to accommodate peak periods of work.
* Customer-focused, with excellent written and verbal communication skills.
Desirable knowledge, skills and experience
* Thorough understanding of NHS policies, standards and procedures in relation to Information Systems/technologies.
* Experience with NHS systems and processes.
Excellent Client and Opportunity, please email meyour CV, thanks,
Industry: Public Sector and Government
Salary: Up to £0.00 per day
Salary Benefits:
Vacancy Type: Contract
Job Skills: Service Desk Manager
Contact Name: Angela Dawson
Website: -
Direct Application URL: -