Job Reference: BBBH7835.1
Job Duration:
Start date: ASAP
Description:
CUSTOMER RELATIONSHP MANAGER
SALFORD
UP TO £23,000 (POSSIBLY NEGOTIABLE) + BENEFITS
THE OPPORTUNITY:
We're supportinga highly successful group of companies in the Salford area who is looking to expanding their operation due to an increased volume of business. As such, they're now seeking an experienced Customer Relationship Manager to join the team.
The successful candidate will work closely within their business customers to handle their daily needs, provide updates on cases and open new cases on behalf of the customer. This position requires a highly organised individual who has great communication/relationship building skills, administration and reporting.
THE CUSTOMER RELATIONSHIP MANAGER ROLE:
* Working within a busy office environment in a Customer Relationship Manager position
* Managing a small portfolio of clients, responding to their queries and requests
* Allocating and managing the daily workload to ensure customer expectations are met
* Delivering first class customer service at all times and ensuring all files are updated
* Creating statistical reports for clients as and when required
* Monitoring SLA's and ensuring requirements are met
* Handling complaints and escalating where required
* Manage the renewals process for clients, ensure instructions are emailed and invoices are raised and sent
* Updating cases with notes, reports, status changes and ensuring work is assigned
* Handling the post and email inbox
* Taking payments and allocating to the account* General administration
THE PERSON:
* Experience in a Customer Relationship Manager or Account Manager position (or similar)
* An excellent communicator with the ability to build relationships
* Computer literate with MS Word, Excel, Outlook* Able to work under pressure to meet deadlines
* Highly organised individual
* A driving licence would be a significantadvantage
TO APPLY:
To apply for the Customer Relationship Manager role, please send your CV for immediate consideration via the advert.
Get Recruited is acting as an Employment Agency in relation to this vacancy.
Industry: Sales
Salary: £21000.00 - £23000.00 per annum + + BENEFITS
Salary Benefits: + BENEFITS
Vacancy Type: Permanent
Job Skills: Customer Relationship Manager, Customer Account Manager, Sales Executive, Account Manager, Account Coordinator
Contact Name: Get Recruited..
Website: -
Direct Application URL: -