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1st/2nd Line Support

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Salary: £19,000.00 per annum


Greater London, London

Job Advertiser

Concept Resourcing
Registered: 06 May '18
Postings: 101
Followers: 0, Following: 0

Job Reference: BBBH32211

Job Duration:

Start date: ASAP

Description:

1st/2nd Line Support

Altrincham

£20,000 per annum



I'm working closely with a well-established managed service provider who are seeking an experienced IT Engineer to provide support to one of their clients based in Altrincham.

This is a great opportunity to gain exposure to an array of new technologies to help take the next step in your career.

Role Details* Provide 1st/2nd line support to issues the client is facing
* Provide assistance via phone, in person and email using a ticketing system.
* Adhere to SLA's and take ownership in completing tickets efficiently.
* Support desktops, laptops, tablets,phones and audio equipment, applications and other peripherals.
* Monitor and troubleshoot and escalate alerts where possible* Liaise with third parties between customer and technical escalation team



Desirable Experience (Advantageous)

*Active Directory, Group Policies (GPO's, GPedit)
* Connectivity - DHCP, DNS, TCPIP, WAN/LAN, VPN
* Windows Server 2008r2, 2012r2, 2016
* Microsoft Exchange 2010, 2013, 2016 - Office365
* VMware, Hyper-V
* Basic Networking Experience



Desirable Certifications

* ITIL Foundation v3
* Any IT based degree
* Any additional IT certifications (CompTIA, MSCA etc.)The client is looking to move quickly, if interested apply now.

Industry: IT

Salary: £19000 - £20000 per annum + benefits

Salary Benefits: benefits

Vacancy Type: Permanent

Job Skills: -

Contact Name: Luke Hemmings

Website: -

Direct Application URL: -

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Position Details

Advert Ref: #2881966
Posted: 12 Nov '19
Visits: 21