Job Reference: BBBH31483
Job Duration: 3 months
Start date: ASAP
Description:
Concept are actively recruiting for an IT Service Desk Analyst in Peterborough to join our client ona temp to perm basis.
You will be working for a leading IT Services organisation, on their rapidly growing Service Desk. This is a fantastic opportunity for someone who looking to progress their IT skill set or get their first role within IT.
Job responsibilities
* Provide 1st line support for IT related issues coming into the service desk
* Act as an initial point of contact to external customers and ensure that incidents are fully managed through to resolution (escalate where applicable)* Answering incoming calls and emails from customers and accurately logging incidents ensuring all relevant data is captured* Provide an excellent level of customer service to internal and external customers
Experience needed
* Have a previous IT background preferably in a service desk environment
* Active Directory of Office 365 Experience
* Microsoft exchange experience
* Experience in a service desk / customer support based role - ideally provide telephone based support
* Have areal drive and passion to progress into a role within the IT industry
This will be on an initial 3 month contract basispaying £11 - 13 per hour (dependant on experience)
Most shifts will be day work between 08:00 - 20:00, must be flexible to work 7.5 hours per day between these hours.
Industry: IT
Salary: £11 - £13 per hour
Salary Benefits:
Vacancy Type: Contract
Job Skills: -
Contact Name: Tim Griffin
Website: -
Direct Application URL: -