Job Reference: BBBH37472
Job Duration:
Start date: ASAP
Description:
1ST Line Service Desk Analyst - £25,000 - Ipswich
Role: 1st Line Service Desk Analyst
Location: Ipswich
Salary: £25,000
Industry: MSP
Are you an experienced technical support analyst looking for the next step in your career?Do you want the opportunity to work for a fast-growing MSP who prioritise staff training and progression?
Do you have extensive knowledge of technologies such as Windows Server 2012 administration, Active Directory, Group Policy - TroubleshootingThen this may be the perfect role for you!
Client:
Concept IT are looking for an experienced IT Support analyst towork for a busy SME MSP based in Ipswich. My client provides a busy service desk to customers all over the world and due to a sustained period of growth are looking to expand their IT team.
Role:
* Accurately capture and process customer support requests to the agreed standards using the Company ITSM tool.
* Ensure all customers are proactively communicated with in line with Company guidelines.
* Answering incoming calls and acknowledging emails in a timely manner.
* Identify Major / P1 incidents, gather full information and escalate where required.
* Troubleshoot and attempt to fix faults within designated parameters.
* Monitor, update and escalate tickets received by email to the next level if appropriate.
* Proactively monitor alloutstanding tickets to ensure those that can be, are closed.
Desired Requirements:
Good Knowledge of the below:* Windows Server 2012 onwards - Administration
* Active Directory - Administration
* Group Policy - Troubleshooting
* Outlook and Office products - Troubleshooting & Administration
* Exchange - User/Group Administration, Mail flow troubleshooting
* File shares - Troubleshooting & Administration
* Routers (ADSL, Fibre) - Troubleshooting
* Desktop hardware andsoftware - Setup & Administration
Understanding of the below:
* Networking- Connectivity troubleshooting
* Ourcustomer systems and services
Additional requirements:
* Must have worked within an IT support desk role previously(minimum of 1 year)
* Experience working within an MSP preferred
* Excellent telephone manner
* Excellent interpersonal communication skills
This is an immediate requirement, therefore if you are anyone you know is interested, please forwardyour most up to date CV with contact details to Jack Bannister at for consideration.
Keywords:
Citrix - VMWare -0365 - AWS - AZURE - WSUS - ZSCALER - INTUNE - SCCM - Veeam - SQL - 1st - Active Directory - Windows - Group Policy
Industry: IT
Salary: £22000 - £25000 per annum + Benefits
Salary Benefits: Benefits
Vacancy Type: Permanent
Job Skills: -
Contact Name: Jack Bannister
Website: -
Direct Application URL: -