Job Reference: 26719
Job Duration:
Start date: ASAP
Description:
2nd Line Network Engineer
Fri/Sat/Sun/Mon
40 hours a week
Peterborough
£27,000 - £30,000
10% Shift Allowance+ Benefits
Permanent
My client is looking for a 2nd line engineer that specialises in Cisco networking based in Peterborough.
The role will respond to incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
Key Duties
To respond to incidents logged on the ticketing system and provide end users with technical solutions whilst working towards set SLA's.
Provide technical assistance to on-going projects when required.
Provide a point of technical escalation and expertise for 1st line engineers.
This role will require successful candidates to obtain SC Clearance or be willing to undergo the process for clearance.
There may be a requirement to provide support as part ofthe 24x7 out of hour's rota.
Essential
* At least 2 years' experience in a similar SLA driven role.
* Good telephone communications
* Cisco CCENT/CCNA level
Desirable
* Understanding of ITIL best practices
* MSP experience preferable* Security Clearance (SC)
* Fortinet
* F5
* Checkpoint
Network - Engineer - Cisco - CCENT - CCNA - SLA - ITIL - Checkpoint - Fortinet - BAU
Industry: IT
Salary: £27000 - £30000 per annum + Shift Allowance + Benefits
Salary Benefits: Shift Allowance + Benefits
Vacancy Type: Permanent
Job Skills: Network - Engineer- CCNA - CCNP - Engineer - Cisco - SLA - ITIL - Checkpoint - Fortinet - Firewall - Fire Wall - F5 - Palo Alto
Contact Name: Daniel Pearson
Website: -
Direct Application URL: -