Job Reference: BBBH39487
Job Duration:
Start date: ASAP
Description:
Concept Resourcing are currently looking to recruit an Experienced 2nd Line IT Support Technician within/ commutable to North London to provide end user support within an Educational setting.
The end client are a foundation of 5 educational settings and the role involves providing 2nd line support on servers, network, computing, and AV equipment. You will be required to work alongside the data and project management team to provide bespoke application support and delivering tasks for projects on time.
Package information:
* 8:00am - 17:00pm*
* PermanentRole
* Up to £37,000 per annum, negotiable
* EnhanceDBS required - MUST be able to pass
* Happy for candidates to be accepted on risk assessment basis and application for DBS to have been submitted prior to start date
The Role:
Will involve the following tasks:
* Provide 2nd and 3rd Line of support for the computing and AV estate
* Provide 2nd line of support for the server and the network infrastructure
* Manage incidents and problem tickets within agreed SLA's
* Manage informationsecurity incidents within agreed SLA's
* Support the teaching, operation teams and the pupils
* Engage with the wider IT team in rolling out new systems
* Ensure all systems are available, up to date and secure
* Ensure all systems are patched andmaintained appropriately and within the Information Security framework
* Document learning and sharing those with the IT Support Team
* Manage telephony systems
* Asset and Inventory Register Management
The Candidate:
MUST have a minimum of 1-3 years' employment experience within an IT Support role and be able to provide/ evidence:
* Supporting client systems, serviceand deploy computer equipment.
* Solid experience of networking and switching
* Experience of Microsoft environment, Office365 and MS teams, InTune/MDM, AV systems
* Experience in google gsuite and classroom
* Be confident with utilizing data incident management systems and providing solution within a timely manner
* Provide the client with high levels of customer service and have a proven background in doing so.
If you are interested in this vacancy please click apply
Industry: IT
Salary: £35000 - £37000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: 2nd line, service desk,helpdesk, support, second line, SCCM
Contact Name: Kayleigh Dutton
Website: -
Direct Application URL: -