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2nd Line Support

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Salary: £23,000.00 per annum


Greater London, London

Job Advertiser

Concept Resourcing
Registered: 06 May '18
Postings: 99
Followers: 0, Following: 0

Job Reference: BBBH32207

Job Duration:

Start date: ASAP

Description:

Technical Support Analyst - £22,000 - £25,000 + Benefits

Managed Services Provider

Greater Manchester



I'm glad to announce that an exciting opportunity has arisen with one of my well-established clients based in Manchester.



The client islooking for an experience Technical Support Analyst to join their team due to internal growth of their helpdesk. The suitable candidate will not only be offered progression but gain exposure to the latest technologies, to work for a cloud focused organization and gain experience in Azure & AWS.





Role Details

* Deliver high quality remote support on a wide rangeof technical incidents while providing a strong level of customer service skills to an array of clients.
* Respond effectively, appropriately and effectively when resolving issues.
* Adhere to SLA's and take full responsibility when tackling issues.Technologies Supported

* Active Directory, Group Policies
* Windows Server 2008r2, 2012r2, 2016
* Microsoft Exchange 2010, 2013, 2016 - Office365
* TCPIP, DHCP, DNS, LAN/WAN
* Virtualisation - VMware, Hyper-V
* Citrix - XenApp, XenDesktop
* Backup - Symantec
* Switching/Routing - Cisco, Dell, HP



Desirable Skills & Experience

* Previous experience working as a Technical Support Analyst or a 2nd Line Support
* Previous experience working in a managed services environment
* Certifications: MCSA/MCITP/CompTIA





If you're interested and have experience supporting the above technologies, apply now. The client is looking to move quickly.











Key Words:



Support Analyst - 2nd Line- Technical Analyst - Cloud Technologies - Azure - AWS - Managed Service Provider - MSP - IT Services

Industry: IT

Salary: £23000 - £27000 per annum + Benefits

Salary Benefits: Benefits

Vacancy Type: Permanent

Job Skills: -

Contact Name: Luke Hemmings

Website: -

Direct Application URL: -

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Position Details

Advert Ref: #2881961
Posted: 12 Nov '19
Visits: 22