Job Reference: BBBH34301
Job Duration: 6 Months
Start date: 20/07/2020
Description:
An urgent requirement for an Applications and Cloud SME to join an established team who continue to grow their client base. Reporting into the Applications andCloud Team Leader, you will be expected to:
* Provide a resolution and technical guidance to incidents logged via the Incident Management system
* Act as a point of technical escalation, expertise and mentoring for 2nd Line Engineers.
* Ensure all implemented solutions are supported with up to date documentation, training and expertise within the Technical Support areas.* Recognise when to escalate potential service issues to senior management
* Recommend and deploy changes via the change management process as and when required
* Provide technical assistance to on-going projects and the on-boarding of new customerswhen required
Skills/Experience required:
* A minimum of 3 year's experience in a SLA driven support role
* Proven commercial experience delivering projects and complex changes
* Experienced in ITIL best practices desirable (Ideally holding an ITIL Foundation certification)
* It is essential that you have proven knowledge / experience in the following technologies (Certification would be an advantage):
Windows Server 2008/2012/2016/2019
Active Directory (Core AD Services, DNS, DHCP, GPO, AD Replication)
Identity Management
* Microsoft - AD Connect, ADFS, WAP, MFA
* AWS - IAM, ADConnector, MFA
* Commercial experience with Cloud Technologies is absolutely essential; ideally an SME in AWS or Azure and strong knowledge of the other:
* Azure
CSP and Subscription Management
Virtual Machines, VNET, StorageAccounts, AAD, Load Balancers
SQL Databases, Cosmos DB, App Services
Security Center
Backup, ASR, ANF
* Office 365
Exchange on-line, Teams, SharePoint, Skype for Business, OneDrive, Intune
* AWS
EC2, S3, VPC & Route 53
Elastic Beanstalk, Lamda
Security, Identity, & Compliance
AWS Workspaces
AWS Backup & CloudEndure
PowerShell and scripting is essential
This role is Outisde IR35
Please apply online with your CV.
Industry: IT
Salary: £300 - £350 per day
Salary Benefits:
Vacancy Type: Contract
Job Skills: 3rd Line Support,Cloud, AWS, Azure, Office 365, Windows Server, Active Directory
Contact Name: Lauren Oakley
Website: -
Direct Application URL: -