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  • 3rd Line Support

    Salary: £27,000.00 per annum

    Greater London, London

    Job Advertiser

    Concept Resourcing
    Registered: 06 May '18
    Postings: 214
    Followers: 0, Following: 0
    • Job Reference: BBBH30715

      Job Duration:

      Start date: ASAP


      2nd/3rd Line Support


      £27,000 - £33,000

      I'm happy to announce that a managed service provider I'm working closely with based in the Birmingham area are now looking to add two 2nd/3rd line IT Engineers to their team due to growth to provide remote and onsite support to their clients.

      This is a fantastic opportunity for suitable IT Engineers to work for a company who will provide training and plenty of room for progression.


      * Take and log helpdesk calls
      * Provide remote and onsite 2nd/3rd line support
      * Keep the client frequently updated when dealing with problems
      * Make sure that SLA's are adhered to
      * Take ownership of problems all the way leading up to the resolution.

      Desirable Skills

      * Strong knowledge of Microsoft based OS (Windows 7/8/10)
      * Knowledge of Exchange Server 2010 / 2013 and Exchange Online (Office 365)
      * Windows Server 2003 - 2016
      * Troubleshooting Outlook 2007 / 2010 within a network environment
      * Good level of network knowledge, firewall administration, active directory (Group Policies)
      * Virtualisation - VMware, Hyper-V (vSphere, vCenter)
      * Backup - Symantec, Veeam, NetBackup, Acronis, Backup Exec
      * SCCM
      * SQL

      Experience in the following

      * DNS/DHCP/VPN/VLAN/Firewalls
      * Microsoft / certifications desirable
      * Server installation / migration experience
      * Linux server exposure Ubuntu, Centos
      * VoIP/ SIP / Telephony Exposure
      * Previous VAR / Reseller experience

      Salary - £27,000 - £33,000

      The client is looking for someone who is motivated and has a real passion with working in technology with a good level of communication skills. Excellent organisation and time management skills are vital in this role.

      If you feel like a suitable candidate for the aboverole, send me your CV and don't hesitate to apply.

      IT Helpdesk Analyst - 2nd line - 3rd line - Ticketing System - IT Hardware - Desktop - Networking - IT engineer

      Industry: IT

      Salary: £27000 - £33000 per annum + Benefits

      Salary Benefits: Benefits

      Vacancy Type: Permanent

      Job Skills: -

      Contact Name: Luke Hemmings

      Website: -

      Direct Application URL: -

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    Advert Ref: #2839702
    Posted: Jul 19, 2019
    Visits: 13

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