Job Reference: FRS36788
Job Duration: 6 months
Start date: asap
Description:
What you will be doing:
* Providing a white-glove user experience for internal customers in a timely manner
* Working cross-functionally to resolve known problems in our CRM platform; supporting key business functions suchas sales operations, customer support, data operations, marketing, order management, and business intelligence through one-on-one communication.
* Process improvement suggestions to increase efficiency and decrease issue resolution time
* Managing & responding to a large volume of internal customer requests, triaging & troubleshooting issues, making necessary changes to data, and escalating issues to appropriate teams when needed.
* Cleaning and enriching data using internal data upload and merge tools.
* Learning methods to identify & merge duplicate records in our CRM tool.
* Creating documentation and knowledge articles based on changing business definitions/processes and keeping existing documents up to date with enhancements/changes.
* Managing communications with internal/external stakeholders throughout the project lifetime.
What you need:* Previous customer support experience (preferably in cloud applications + web technologies)
* Prior experience with escalation/incident management
* Strong SQL skills
* Proficiency using CRMs (preferably Salesforce)
* Ability to assess, link, andadvocate on behalf of customers to ensure timely resolution
* Excellent communication skills (verbal and written)
* Exceptional analytical & documentation skills
* Passion to learn and adapt to a rapidly changing environment
* Must be a team player
* Must be eligible to work unrestricted in Ireland
Industry: IT
Salary: Up to €300 per annum
Salary Benefits:
Vacancy Type: Contract
Job Skills: SQL, Cloud, Support
Contact Name: Eoin Tiernan
Website: -
Direct Application URL: -