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Desktop Support Engineer

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Salary: £20,000.00 per annum


Greater London, London

Job Advertiser

Concept Resourcing
Registered: 06 May '18
Postings: 101
Followers: 0, Following: 0

Job Reference: BBBH31900

Job Duration:

Start date: ASAP

Description:

Are you an experienced Desktop Support Engineer looking for the next step in your career?

Does your current role notoffer the progression you are looking for?

Are you a confident communicator to all levels of an organisation?

Then don'twait and apply today!



Concept are currently recruiting for a Desktop Engineer to join an exciting team in Witney.

Youwill be responsible for maintaining services for all desktop devices and resolving all customer issues that may occur.This role is looking at paying up to £24,000 based on experience, with a competitive benefits package!

Role:

You will workonsite at one of our valued customers as part of a team of 3. You will provide and maintain continuity of service for all desktop devices (hardware, software and connectivity) for the customer and resolve any technical issues that may occur within agreedcontractual service levels.

* Respond to allocated customer incidents (hardware, software and connectivity) and service requests and manage through to a successful resolution within agreed service levels.
* Deliver desk-side support services to the customer in line with agreed project timescales and service levels.
* Deliver hard and soft break fix services for laptops anddesktops across the customer site portfolio.
* Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop Devices for their entire lifecycle (including the remote managementof Desktop Devices using appropriate tools).
* Support, manage and maintain the configuration and installation of the Desktop, including patch updates and hardware replacements.
* Identify and obtain from the vendor any spares required to respond to incidents and ensure that the customer is kept informed of any resulting delays.
* Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
* Ensure that each Desktop Device is installed with the appropriate Desktop image.
* Provide VIP support for Desk side issues.
* Maintain a high level of communication at all times with the customer, colleagues and senior members of staff and provide timely updates to the Service Desk so that progress against each individual incident can be updated as required.

What skills do I require?

* Previous experience of working onsite providing Desktop Support
* You will be a confident communicator
* Ability towork under pressure
* Excellent customer service skills
* Good knowledge and experience in Microsoft Desktop Software and Operating Systems
* An understanding of network protocols, server hardware and configurations or other IT qualifications

Industry: IT

Salary: £20000 - £24000 per annum + benefits

Salary Benefits: benefits

Vacancy Type: Permanent

Job Skills: -

Contact Name: Jack Bannister

Website: -

Direct Application URL: -

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Position Details

Advert Ref: #2896861
Posted: 21 Feb '20
Visits: 19