Job Reference: BBBH31686
Job Duration:
Start date: ASAP
Description:
Head of IT Service and Operations - Service Desk - Supplier Management - Vendor Management - ITIL - Northampton - IT Managed Services - £60,000-£70,000 - Flexible Working
I am currently recruiting for a Head of IT Service and Operations to join a IT Managed Service provider based in Northampton
As part of the Head of IT Service and Operations role yourmain responsibilities will be to:
* Manage the services being provided to our client's internal business
* Manage a smallteam of Service Desk Analysts responsible for providing 1st and 2nd line services to our client's internal business
* Managea number of large suppliers/vendors who are providing services into our client
* Help implement and improve ITIL best practices and processes
* Manage the separation of services as part of a decoupling process that our client is going through
* Workclosely with project delivery teams to ensure projects are transitioned into a Service Model efficiently
To be successful inyour application for the Head of IT Service and Operations role you will have:
* A strong background in IT Service Management
* Managed teams responsible for providing 1st and 2nd line support
* Demonstrable experience of managing 3rd party suppliers to ensure the business receives excellent service and value for money
* Have managed large suppliers such as Microsoft
*A good understanding of Infrastructure technologies- O365, Azure
* An ITIL certification with demonstrable experience of implementing change controls
* A background in Managed Services is desirable but not essential
This role is paying between £60,000-£70,000. Flexible working is also on offer (2-3 days a week)
Head of IT Service and Operations - Service Desk - Supplier Management - Vendor Management - ITIL - Northampton - IT Managed Services - £60,000-£70,000 - Flexible Working
Industry: IT
Salary: £60000 - £70000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Antony Puccinelli
Website: -
Direct Application URL: -