Job Reference: BBBH26310
Job Duration:
Start date: ASAP
Description:
Concept are actively recruiting for an IT Service Desk Analyst in Peterborough
You will be working for a leading IT Services organisation, on their rapidly growing Service Desk. This is a fantastic opportunity for someone who looking to progress their IT skill set or get their first role within IT.
Job responsibilities;
* Act as an initial point of contact to external customers and ensure that incidents are fully managed through to resolution (escalate where applicable)
* Answering incoming calls andemails from customers and accurately logging incidents ensuring all relevant data is captured
* Provide an excellent level ofcustomer service to internal and external customers
Experience needed;
* Have a previous IT background either relevant experience or qualifications
* Experience in a service desk / customer support based role - ideally provide telephone based support
* Have a real drive and passion to progress into a role within the IT Industry
This will be on an initial 3 month contract basis paying £9 - 12 per hour (dependant on experience) with the view of a permanent contract being offered following the contract period.
The shifts will be between 07:00 - 20:00 and will include a Saturday and Sunday shifts which are 1 in every 8Please send a CV to find out more
Industry: IT
Salary: £18000 - £21000 per annum
Salary Benefits:
Vacancy Type: Contract
Job Skills: -
Contact Name: Tim Griffin
Website: -
Direct Application URL: -