Job Reference: BBBH31142
Job Duration:
Start date: ASAP
Description:
Concept are currently recruiting for a Desktop Support Engineer for a leading IT services organisation
As a Onsite Engineer, the primary focus will be providing deskside support to internal users, whilst working closely with onsite Team Lead tomaintain service levels. Our client are looking for a self-starter, being able to provide technical support for the End User Technology environment involving desktop computing and corporate IT services.
Responsibilities of the role -
* Ensure system performance targets are achieved or surpassed, this includes incident, service request SLA's and maintaining or improving identified system, service KPI's.
* Work with internal business customers and IT departments to implement IT solutions according to the defined timescales agreed within project plans.
* Manage the call queue and ensure all calls a kept up to date and the business users are aware of the status if their call.
* Respond and resolve tickets within the service level agreement by implementing a technical solution.
* Provide technical assistance to business users by use of technical manuals and one-to-one training, when new systems software has been implemented or updated.
The ideal candidate should have in depth knowledge of -* Experience supporting a mixed Wintel and Mac environment
* Microsoft Operating System (Windows 7 / 10), Microsoft Office Suite (2010/2013)
* Troubleshooting / diagnosing issues (hardware and software)
* Microsoft Server 2008/2012 including: Active Directory, File server, DHCP, DNS
* Data Networking: LAN, VLAN, WLAN, VPN, WAN
* Ability to communicate effectively at alllevels of end user including VIPs
* Experience of supporting iOS devices
* Experience in VDI technologies (Citrix, VMware,DaaS)
* ITIL working practices
Role will be 7.5hrs per day, between the hours of 09:00 - 17:30 (shift basis)
Starting basic salary of £25,000 - £30,000 per annum plus possibility of overtime and additional project work
Industry: IT
Salary: Up to £0.00 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Jack Bannister
Website: -
Direct Application URL: -