Job Reference: BBBH26252
Job Duration:
Start date: ASAP
Description:
IT Support Engineer - Milton Keynes
£18-25,000 + package
Concept Resourcing are working with a growing IT Managed Service Providerbased in Milton Keynes, who are looking to add an IT Support Engineer to their support team. The role is to provide 1st/2nd line helpdesk support to external customers, assisting them with hardware and software problems. This includes troubleshooting, installing, maintaining and supporting a wide range of IT systems.
Duties and Responsibilities
* To provide 1st /2nd line technical support both remotely and at our client's sites; answering support queries via phone, email, Ticketing system
* To maintain a high degree of customer service for all support queries and adhere to all service management principles.
* Overall responsibility for the progression and effective resolution of all support cases received in accordance with customer SLA requirements.
* To take ownership of user problems and be proactive when dealing with user issues.
* Respond to enquiries from clients and help them resolve hardware or software problems.
* Maintain a log of any software or hardware problems detected.
* Support users in the use of Computer equipment by providing necessary training and advice.
* To allocate more complex calls to the relevant IT Support member.
* To arrange for external technical support where problems cannot be resolved in house.
* Ownership and management of personal work load and ticket queue.
* On-Site support at client's site when issues cannot be resolvedremotely.
Skills / Attributes Required
* Outstanding customer services skills
* Previous Helpdesk (telephone support)experience.
* Ability to multitask and prioritise calls / issues using own initiative.
* Strong team player.
* MCP, MCSAor MCTIP or a CCNA desireable.
* Excellent telephone manner.
* Experience of using call logging software.
* Experience ofMicrosoft based operating systems and Office 365
* Fundamental understanding of LAN,WAN, VPN technologies
* Security technologies, including firewalls, content filtering, anti-virus ( SonicWall, Draytek,etc)
* Use of remote support tools, RDP, RMM* Good understanding of PC/ Server hardware set-up and configuration.
* Good Understanding of networking technologies
Salary on offer is £18-25,000 + benefits
Looking to move ASAP so please send me your latest CV and I will call you to discuss further
Tim Griffin - IT Recruitment Consultant - - 01908 488522
Key Words:
IT Support Engineer - Customer Support - LAN - WAN - Networking - Security - Firewall - Microsoft
Industry: IT
Salary: £18000.00 - £25000.00 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Tim Griffin
Website: -
Direct Application URL: -