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Japanese Team Leader

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Salary: Not Specified


Greater London, London

Job Advertiser

PCB Care
Registered: 17 Jul '14
Postings: 5
Followers: 0, Following: 0

Job Reference: 14531/001

Job Duration:

Start date: ASAP

Description:

Japanese Team Leader | Competitive Salary + Excellent Benefits | Malta



SRGEurope has been appointed to recruit an experienced Japanese Team Leader to join a dynamic, energetic and friendly online Gaming client in Malta. The Japanese Team Leader will be responsible for managing the Japanese Support team, ensuring the Customer Service Operation runs smoothly as well as reporting and assisting the Head of Support.Japanese Team Leader Responsibilities:



* Manage the Japanese support performance within their respectiveverticals
* Provide detailed performance analysis of their respective function
* Assist with managing the Japanese CustomerServices workflow
* Contribute to the continual improvement of CS Operational performance
* Responsible for the developmentof team members
* Effective recruitment and on-boarding
* Supporting the wider management team
* QA and provide daily training to the agents
* Serve as knowledge base for the agents (consultation and escalation)
* Extract and analyse daily/weekly/monthly reports of the operations to understand the floor workload
* Monitoring productivity and efficiency of the team to ensure Company's objectives and KPIs are met



Japanese Team Leader Requirements:



* Native and Business level of Japanese and fluent English language skills
* Ability to handle customer queries and act as a role model to agents
* Ability to multi-task and handle pressure
* Ability to adopt and implement fast new procedures and knowledge
* Good decision-making and problem-solving skills
* Thorough product knowledge and industry experience
* Leadership and strong sales skills
* Strong oral and written communication skills
* Motivational skills and results-oriented
* Employee training experience and interviewing skills





Why Malta



Malta is a Southern European island country consisting of an archipelago in the Mediterranean Sea, full of history, beaches, culture and friendly people. It is easily accessible from most UK airports with a flight time of around just 3 hours. English is Malta's second official language so communication forms no problem. Summer weather is fantastic and the winters are mild. You certainly won't be bored in Malta, from hiking, mountain biking, rock climbing, scubadiving, paragliding, and windsurfing or just relaxing on the beautiful beaches - there really is something for everyone.To Apply



If you would like to proceed to the next stage press apply now, if you want to know more e-mail us at support@srgeurope.com or call us for Malta +356 277 82156, for UK 0207 183 6462 we look forward to hearing from you.

We have a variety of jobs ranging from £25k-£150k, so if this one is not suitable please visit our website www.srgeurope.com for other excitingopportunities you can apply for.



Japanese & English language | Sales | Team Leader | Customer Service | Online Gaming |

Industry: New Media and Internet

Salary: Competitive Salary Plus Benefits

Salary Benefits: Competitive Salary Plus Benefits

Vacancy Type: Permanent

Job Skills: Japanese & English language| Sales | Team Leader | Customer Service | Online Gaming |

Contact Name: Clare Cogan

Website: -

Direct Application URL: -

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Position Details

Advert Ref: #2883362
Posted: 20 Nov '19
Visits: 13