Job Reference: BBBH31033
Job Duration:
Start date: ASAP
Description:
Service Delivery Manager - IT Managed Services - ITIL - Problem Management - Incident Management - Kettering - Permanent - £45,000-£50,000
I am currently recruiting for a Service Delivery Manager to join an exciting and expanding Managed Services business based in Kettering
As part of the Service Delivery Manager role your main responsibilities will be to:* Manage 6-7 external accounts, from full managed services to smaller, more specific services
* Carry out regular service reviews (remote and face to face) to identify areas of strengths and improvements
* Ensure the business is performing well against agreed SLAs, OLAs and KPIs
* Act as the point of escalation for all problems and major incidents that occur in your assignedaccounts
* Transition and Onboard new customers and accounts into service models
* Generate reports and service packs demonstrating performance
* Ensure teams are following best practices (ITIL) and identify areas for improvement where processes can be tweaked/implemented
* Ensure continious service improvement activities are consistently monitored and carried out
Tobe successful in your application for he Service Delivery Manager role you will have:
* A strong background in IT Service Delivery
* Ideally worked in IT Managed Services or for a Technology provider to external customers
* Demonstrable experienceand examples of successfully delivering high standards of service to external customers
* A track record of managing internaltechnical teams to ensure high levels of performance
* A ITIL certifiation with good knowlegde of areas such as Incident and Problem Management alongside Root Cause analysis
* Excellent communication and customer management skills with examples of building long-lasting and trusting relationships
* The ability and willingness to travel to customer site when needed
* A goodtechnical understanding of Infrastructure solutions- Cloud, O365, Networks, Data Centre, Storage, Backups etc (This is not a hands on technical role)
This role is paying £45,000-£50,000
Service Delivery Manager - IT Managed Services - ITIL - ProblemManagement - Incident Management - Kettering - Permanent - £45,000-£50,000
Industry: IT
Salary: £45000 - £50000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Antony Puccinelli
Website: -
Direct Application URL: -