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Service Delivery Manager

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Salary: £40,000.00 per annum


Greater London, London

Job Advertiser

Concept Resourcing
Registered: 06 May '18
Postings: 101
Followers: 0, Following: 0

Job Reference: BBBH31631

Job Duration:

Start date: ASAP

Description:

Service Delivery Manager - IT Services - ITIL - Continuous Improvement - Managed Services Organisation - London -£40,000-£45,000

I am currently recruiting an IT Service Delivery Manager to join a small but exciting Managed Services business based in London

As part of the Service Delivery Manager role your main responsibilities will be to:

* Manage numerous accounts and ensure the Service they receive is in line with contractual obligations/SLAs/OLAs
* Be the point of escalationfor major Incidents
* Carry out regular service reviews with external customers
* Create Service Packs and Service Reports* Work with Project and Support teams to ensure Service Transition plans are in place for new customers and services
* Drivecontinuous improvement and efficiency's
* Implement, enforce and follow ITIL processes

To be successful in your application for the Service Delivery Manager you will:

* Have a background in IT Service Delivery
* Have ideally worked for an IT Services/ Managed Services business previously
* Have a strong understanding of Infrastructure solutions (not hands on)
* Have excellent customer management skills and the ability to build long and trusting relationships
* Have experience defining andcreating Service Level Agreements and Service Packs/reports
* Be ITIL certified

This role is paying £40,000-£45,000

Service Delivery Manager - IT Services - ITIL - Continuous Improvement - Managed Services Organisation - London - £40,000-£45,000

Industry: IT

Salary: £40000 - £45000 per annum

Salary Benefits:

Vacancy Type: Permanent

Job Skills: -

Contact Name: Antony Puccinelli

Website: -

Direct Application URL: -

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Position Details

Advert Ref: #2867103
Posted: 20 Sep '19
Visits: 20