Job Reference: BBBH7637
Job Duration:
Start date: ASAP
Description:
SERVICE DESK MANAGER
BISHOPS STORTFORDUP TO £50,000
THE OPPORTUNITY:
A new opportunity has arisen for a market leading IT services provider based in the heart of Hertfordshire. The company has been successfully running for over 20 years, and now due to growth are looking to expandthe team with an experienced Service Desk Manager.
As the Service Desk Manager, you will be responsible for the management and ongoing support of the existing IT support team. You will be key to supporting the 1st, 2nd and 3rd line teams to ensure thatthe company maintains its exceptional levels of customer services at all times.
RESPONSIBILITIES:
* Manage and oversee escalations right up to 3rd line and through to completion
* Help and support the Incident and Change engineers provide anexemplary level of customer service to clients
* Hold weekly 1-1s with IT engineers to ensure they are supported
* Identifyany skill gaps and arrange regular training for IT engineers
* Update and maintain any necessary procedural documentation/guides
* Liaise with 3rd party suppliers/companies if multi-vendor issues arise
* Facilitate and oversee meetings between seniorengineers and vendors/3rd parties to ensure a satisfactory fault resolution for clients
* Arrange and schedule any site visits as and when required
* Oversee the handover-to-service process from Project Delivery to Service Delivery
ESSENTIAL SKILLS:
* Experience working in a Managed Services environment
* Proven experience working on a busy IT Support Service Desk
* Experience managing and leading a Service Desk
BENEFITS:
* 31 days holiday
* Private Health Insurance
* Discounted Gym membership
* Free Parking
* Earn back 5 hours a week
TO APPLY:
Please send your CV for immediate consideration.
Get Recruited is acting as an Employment Agency in relation to this vacancy.
Industry: IT
Salary: £40000 - £50000.00 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: service desk manager - IT team lead - help desk manager - it manager - on site - remote support - assistant manager - network manager - it services manager - SLA's - KPI's
Contact Name: Get Recruited
Website: -
Direct Application URL: -