Job Reference: BBBH30776
Job Duration: 12 month FTC
Start date: ASAP
Description:
Service Management Coordinator - 12 month FTC - Service Delivery - ITIL - Managed Service Provider - IT Services - Peterborough - £28,000 - £32,000
I am currently recruiting for a Service Management Coordinator to join an exciting IT Managed Services (MSP) organisation based in Peterborough. This role is a 12 month fixed term contract
As partof the Service Management Coordinator role your main responsibilities will be to:
* Work as part of the IT Service Delivery team, reporting into the Service Lead
* Get to understand our client's Service Catalogue and offerings- spanning a mixtureof IT hardware and software services
* Put together complex reports, using Excel, to clearly demonstrate service performance to external customers
* Assist the internal business with putting together quotes and costings for requested IT Services
* Help identify and improve ITIL processes that the Service Delivery team are following
* Engage with and assist external customeras and when needed
To be successful in your application for the Service Management Coordinator role you will:
* Ideallyhave worked within an IT Managed Services provider
* Have an understanding of IT solutions- particularly Infrastructure solutions- Cloud, Network, Data Centre, Storage and Backups
* Have excellent reporting skills and technical skills with Microsoft Excel
* Strong communication and customer engagement skills in order to build trusting and lasting relationships
* Have goodcommercial acumen in order to be able to provide quotes and pricing to customers
* Ideally be certified in ITIL
This roleis paying £28,000 - £32,000 and is a 12 month fixed term contract
Service Management Coordinator - 12 month FTC - Service Delivery - ITIL - Managed Service Provider - IT Services - Peterborough - £28,000 - £32,000
Industry: IT
Salary: £28000 -£32000 per annum
Salary Benefits:
Vacancy Type: Contract
Job Skills: -
Contact Name: Antony Puccinelli
Website: -
Direct Application URL: -