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Service Management Coordinator

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Salary: £28,000.00 per annum


Greater London, London

Job Advertiser

Concept Resourcing
Registered: 06 May '18
Postings: 100
Followers: 0, Following: 0

Job Reference: BBBH30776

Job Duration: 12 month FTC

Start date: ASAP

Description:

Service Management Coordinator - 12 month FTC - Service Delivery - ITIL - Managed Service Provider - IT Services - Peterborough - £28,000 - £32,000

I am currently recruiting for a Service Management Coordinator to join an exciting IT Managed Services (MSP) organisation based in Peterborough. This role is a 12 month fixed term contract

As partof the Service Management Coordinator role your main responsibilities will be to:

* Work as part of the IT Service Delivery team, reporting into the Service Lead
* Get to understand our client's Service Catalogue and offerings- spanning a mixtureof IT hardware and software services
* Put together complex reports, using Excel, to clearly demonstrate service performance to external customers
* Assist the internal business with putting together quotes and costings for requested IT Services
* Help identify and improve ITIL processes that the Service Delivery team are following
* Engage with and assist external customeras and when needed

To be successful in your application for the Service Management Coordinator role you will:

* Ideallyhave worked within an IT Managed Services provider
* Have an understanding of IT solutions- particularly Infrastructure solutions- Cloud, Network, Data Centre, Storage and Backups
* Have excellent reporting skills and technical skills with Microsoft Excel
* Strong communication and customer engagement skills in order to build trusting and lasting relationships
* Have goodcommercial acumen in order to be able to provide quotes and pricing to customers
* Ideally be certified in ITIL

This roleis paying £28,000 - £32,000 and is a 12 month fixed term contract

Service Management Coordinator - 12 month FTC - Service Delivery - ITIL - Managed Service Provider - IT Services - Peterborough - £28,000 - £32,000

Industry: IT

Salary: £28000 -£32000 per annum

Salary Benefits:

Vacancy Type: Contract

Job Skills: -

Contact Name: Antony Puccinelli

Website: -

Direct Application URL: -

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Position Details

Advert Ref: #2856120
Posted: 23 Aug '19
Visits: 18