Field Service Engineer
Function: Service
Region: EMEA
Reporting: Field Service Manager
Location: Bristol, UK
Company Overview
As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.
Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.
We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.
Role Purpose
We are looking for an experienced Field Service Engineer to work on automated cash handling machines in and around Bristol. This role will be suited to somebody who has previously worked on ATM’s, Printers, Photocopiers or similar electro-mechanical devices. Applicants must be able to demonstrate knowledge of electronics & the use of engineers’ diagnostic tools including multimeters, soldering tools & be able to answer questions on engineering fundamentals such as Ohm's law. The employment offer to the successful candidate will be subject to passing a security clearance. This will include a full Financial & Background check.
Main Responsibilities
- Be responsible for the installation, repair and maintenance of our machines
- Ability to work independently & exceed customer expectations & organizational objectives.
- Diagnose system problems in minimal time & make accurate repairs.
- Handle customers in a professional manner during difficult high-pressure situations.
- Excellent follow through in meeting commitments, deadlines & resolving escalations.
- Excellent time management & organizational skills to maximize productivity.
- Excellent driving & safety record operating company vehicles.
- Make recommendations for improving the service, reliability & performance of our equipment.
Required Education And Qualifications
Qualifications:
- Must have a recognised engineering qualification with post qualification experience in a support role (BTEC, HNC, HND or equivalent)
- Valid driver’s licence, with a good driving record
Required Skills And Competencies
- Good working knowledge of PC hardware & be PC literate.
- Experience in a similar customer facing environment working to achieve customer service levels.
- Strong communication skills
- Ability to problem solve
- Team player
Glory Spirits
The Glory Spirits & Behaviours reflect the values and behaviours that are critical to the ongoing success of Glory and as such represent the foundations of our behaviour globally to lead us to realise our mission:
Value Creation - strive to create value for customers
Self-Starter - understand the objectives of your own work and are proactive in achieving goals
Collaboration - respect diversity and create a culture of collaboration to work with each other to achieve a common goal
Integrity - understand Glory’s mission and act with responsibility and pride to realise achievement and act and behave with high integrity and a strong sense of ethics
Own Growth - leverage our own talent and achieve personal development by adopting a broader perspective; looking beyond our own work.
Glory believes in equal opportunity for all qualified persons and will not discriminate against any applicant for employment because of race, colour, religion, marital status, national origin, gender, age, disability, veteran status, or any other status protected by law.
Third Party Agencies
Unsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees/charges associated with a candidate hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a specific role.
Application Process
Please click Apply below to be taken to the Glory website application page for this vacancy. Please make sure to complete all boxes marked with an asterisk prior to clicking Submit at the bottom of the page.