Job Reference: H22972
Job Duration:
Start date: asap
Description:
Are you currently seeking a role with more of a work/life balance? Are you wanting to take a step back from sales but still have the opportunity to display your amazing travel product knowledge? I am currently recruiting for an award winning Specialist Tour Operator based in Hampshire! Theyare on the hunt for a After Sales and Ticketing Assistant to join their busy, friendly team! You must be a confident individualwith previous experience in the travel industry and a good understanding of ticketing/airline fares! If you feel you have the ability to work under pressure whilst keeping a high level of customer service then please read on!
Your next role:
-Your main duty is to support the Reservations consultants and deal with any post-booking queries
-Upsell where necessary
-Issue airline tickets and also deal with amendments and reissues
-Running and managing reports
-Dealing with customer enquiries and special requests (e.g Aircraft seat or meal selection etc.)
-Issuing client documentation
-Provide a high-level of customer service
-General administration duties
What experience you need:
-CRS experience is essential - (Galileo preferably howeveranother GDS system will also be considered for cross-training)
-Fares and ticketing level 1 proof (You will be issuing ticketsdaily so knowledge of this is essential)
-Processing queues and understanding of ticket deadlines
-Ticket re-issue and refund experience
-Familiar with the difference between nett and public fares (We want to give the customers the best price!)
-Excellent customer service skills
What's in it for you?
-Full time, permanent role (Monday - Friday 9am - 17:30pm with 2 in 4Saturdays)
-A day off in lieu for Saturdays worked
-A competitive salary for the right person
-Travel industry perks & company benefits are on offer!
Interested?
If you are interested in applying for this role, and feel you tick all the aboveboxes then please forward a copy of your CV to meg@traveltraderecruitment.co.uk or contact 01293 850647 for more information! Ilook forward to hearing from you soon.
Industry: Travel and Tourism
Salary: £18000 - £21000 per annum+ Lovely company!
Salary Benefits: Lovely company!
Vacancy Type: Permanent
Job Skills: after sales & ticketing traveltour operator GDS galileo sabre amadeus hampshire bournmouth
Contact Name: Helen Cassin
Website: -
Direct Application URL: -