Job Reference: RBA22292
Job Duration:
Start date: ASAP
Description:
Are you an experienced travel professional with knowledge and a passion for travel? My client, a specialist travel company based in South Essex is recruiting for an Aftersales and Customer Service Executive with strong Customer Service experience and a keen eye for detail to join their team, due to growth of the business. If you are looking for a new challenge and to furthercareer with an established travel company and be rewarded with a competitive salary, benefits and great working hours, please apply now! All applicants must drive and own a car due to the location of the office.
JOB DESCRIPTION:
* Ensuring all passenger enquiries are dealt with in a timely manner.
* Dealing with all customer queries by telephone, email and on occasion, face to face.
* Ensure correct information is passed on to passengers.
* Administer cancellations and/or transfers received by email or post and ensure they are actioned in-line with company guidelines.
* Issuing documentations to passengers, such asticketing, pre travel information, itinerary change letters etc.
* Entering passenger information onto our in house booking system correctly.
* Taking payment from passengers.
* Attending ship turnarounds, at various regional ports.
SKILLS REQUIRED:
* Previous experience within the travel industry or a customer service environment
* Pleasant & professional telephone manner.
* A passion and interest in the travel industry.
* Excellent communication and organisational skills.
* Goodcommand of the English language both written and verbal
* Team Player
* All applicants must drive and own a car due to the location of the office.
THE PACKAGE:
The successful candidate can expect a starting salary of £18,200. You will be part of an expanding business, with the opportunity for career progression. You will also receive excellent company benefits.
HOURS:
Monday to Saturday from 09.00 to 17.30hrs (day off in lieu will be provided for Saturday).
INTERESTED?
If you have the relevant skills and experience, please follow the instructions to apply now
Industry: Travel and Tourism
Salary: Up to£18200 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Regis Banza
Website: -
Direct Application URL: -