Job Reference: 23406MR
Job Duration:
Start date: ASAP
Description:
Our leading independent Travel Agency client is growing as we come out of the pandemic; they remained strong throughout and now holiday demand is higher than ever! This Travel Agency puts its employees at the heart of its business, passionate about people, training and development and they are a Sunday Times '100 Best companies to work for'. Passionate too about creating memorable holidays and offering excellent service for their customers, selling a hugerange of Tour Operators to give your customers choice and you the chance to create the perfect itinerary! If you have previousexperience a as Travel Branch Manager, love travel and want to work for a company that will offer stability and development in your career, this is the right time to get back into the industry or make a career move!Role Summary:
Training and developing ateam of consultants, you will be responsible for motivating your team to deliver exceptional customer service in order to maximise sales and overall profitability, whilst ensuring the branch runs efficiently and effectively in line with company procedures. You will be passionate about finding every customer who walks through the door their ideal holiday in order to achieve both individual and team sales targets. You will lead by example and direct the coaching and development of staff to ensure the company's high standards are maintained. In addition you will be involved in more complex situations that may arise in order to retainthe loyalty and trust of your clients and staff.
Key Responsibilities:
* Ensuring overall profitability of the branch is achieved by maximising all sales to the fullest potential
* Ensuring the effective day-to-day operation of the retail branchand foreign exchange bureau
* Supervising, coaching and developing branch staff
* Ensuring the health, safety and generalwelfare of branch staff is maintained
* Identifying and meeting customers' needs by providing exceptional customer service atall times
* Increasing the exposure of the branch and developing new business leads
* Using social media to promote offers,generating customer engagement and sales leads
* Leading by example by achieving set targets covering all aspects of the retail branch
* Monitoring staff performance, addressing any areas for development in order to achieve maximum staff productivitywhilst ensuring staff motivation and morale is maintained
* Acting as a figurehead within the local community and attending all promotional activities and events
* Ensuring that excellent customer service is provided at all times
* Attending managersmeetings, conferences and promotional events as required
* Effectively performing administrative duties
* Ensuring both branch and staff appearance conform to company standards
* Ensuring that all practices relating to health and safety in the workplace and security of the retail branch are adhered to and that any issues that may arise are identified and reported in an efficient and timely manner
* Assisting in the recruitment of staff who will report directly to you
* Actively recruit, train and develop and apprentice within your branch
Competencies Required:
* Good leadership skills and experience of working within a supervisory role
* Ability to coach, develop and motivate a team
* Ability to work towards individual and team sales targets
* Excellent communication and customer service experience
* Good accuracy and numerical skills with the ability tounderstand and interpret financial statistics
* Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business
* Ability to assist with the development of staff in order to maximise job satisfaction and performance* Competent IT Skills
Qualifications / Experience Required:
* Previous travel agency sales experience with a proven sales record
* Previous managerial/supervisory experience whilst working within a retail travel branch
* Excellent travel product knowledge with a good working knowledge of tour operator systems
The package:
A competitive salary of circa £24-28k dependent on relevant experience, plus bonuses.
Interested?
If you feel you have the right travel industry experience and would like to be considered for this fantastic career opportunity please submit your CV to Michael@traveltraderecruitment.co.uk, or click on 'Apply' and follow the instructions.
Industry: Travel and Tourism
Salary: £24000 - £28000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: branch manager, retail manager,travel, store manager
Contact Name: London2 Team
Website: -
Direct Application URL: -