Job Reference: 22965
Job Duration:
Start date: ASAP
Description:
A Luxury Car company based inSouth East London are looking for an experience Customer Service / Client Support Coordinator to book, arrange, manage and quality assure the provision of premium chauffeur drive services for business and pleasure on behalf of EMEA based clients.
Main duties
*To book managed itinerary based and as directed chauffeur drive services, thoroughly checking and validating the completeness and accuracy of client instructions and updates, and raising any discrepancies with the booker at the earliest opportunity.
*To arrange the supply of the booked service through our global network of third party affiliates, ensuring that the proposed vehicle and driver are legally compliant and meet our exacting standards, and that a rate is agreed in advance for any non-tariff services.
*To actively manage the chauffeur drive service once it goes live, liaising between booker, passenger, driver and dispatch as required to ensure smooth service execution and effective management of delays, changes, special requests and anyother issues that may arise.
*To process cancellations and no-shows in accordance with our operating polices & procedures,where applicable informing the client of any charges that will be incurred.
*With the support of the management team to calmlyand professionally handle any service issues / failures or complaints, expediting resolution and then following up to fully understand the circumstances, provide a detailed explanation to the client and prevent a similar occurrence in the future.
*To ensure end-to-end customer satisfaction by responding to or acting on other phone calls, emails and web enquiries from existing andnew clients in a timely manner, where appropriate passing these on to or assisting colleagues in Sales & Marketing, Financeand IT.
Experience
*Geographical knowledge is a bonus as we are a worldwide company, but London knowledge will be good
*Experience in a customer service role
*Understanding of conference/ events and roadshows is preferable, as this is what the roleconsists
*Good written and oral communication
*Good with learning new systems (our role is computer based).
*Team playerSalary and Working Hours:
This consists of shift patterns, 6am-2pm, 2pm-11pm, 11pm-7am.
It usually entails as 6 working days than 4 days off in the office - dependent on the shifts the person is on. This role includes working bank holidays (if the persons shift falls on that day), however this team receives extra annual leave for this.
Salary - Circa £24,000 dependingon experience.
INTERESTED?
To apply for the position of Client Support Coordinator Click 'apply' to submit your CV
This role is being managed by Joe@traveltraderecruitment.co.uk / Tel: 0203 887 9444
Please note that only candidates who meet the shortlisted requirements will be contacted
Industry: Travel and Tourism
Salary: £22000 - £26000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Transportation, logistics, customer service, coordinator, Transport, Out of hours, Chauffeur, business travel
Contact Name: Joe Bartholomew
Website: -
Direct Application URL: -